REBEKAH GUNASEELAN

New Item & Supplier Onboarding

• Participate in the new item submission process and ensure all required documentation is complete.
• Coordinate the onboarding of new items, whether from existing or new suppliers.
• Track and follow up with suppliers on sample submissions and the onboarding timeline.
• Schedule and manage appointments with suppliers for sample test scans.

Administrative & Operational Support

• Assist the Manager with day-to-day administrative tasks and team coordination.
• Handle general admin duties, including email routing, document filing, and data entry.
• Manage and maintain proper documentation of item onboarding and supplier submissions.

Data Management & Reporting

• Regularly update internal systems with accurate product and supplier data.
• Gather and analyze reports as required to support commercial planning and decision-making.
• Assist in test scanning of items to ensure barcode and system readiness.

Supplier & Buyer Coordination

• Serve as a liaison between suppliers and internal teams, particularly buyers, to ensure smooth communication and timely resolution of inquiries.
• Provide support to buyers by responding to product or process-related queries.
• Support supplier billing processes, ensuring timely and accurate billing.

• Assisting the team with ongoing projects
• Assisting to verify documents and uploading
• Visiting sites and partners
• Learning new system to assist with daily flow
• Working close with manager for project launch
• Tracking and reporting project process
• Communicating with stakeholders, employees, and clients
• Pulling and preparing data for project analyses
• Submitting purchase order to pay partner

• Setting up promotions for merchants and checking contracts
• Menu edits and store banner edits
• Summarizing reports on assigned merchants both weekly and monthly
• Assisting onboarding of new merchants into GrabFood and GrabMart
• Assisting AMS in ad hoc tasks
• Supporting and training new joiners in the team
• Performing other operational duties as required to support merchant success and platform efficiency

• Attend inbound customer calls and provide prompt, professional assistance.
• Handle billing enquiries related to customer utility bills accurately and efficiently.
• Manage account opening and closing processes for customer move-ins and move-outs.
• Perform bill calculations and ensure correctness of charges.
• Maintain and update customer databases, account statements, and generate financial reports.
• Release invoices and resolve any discrepancies in customer accounts.
• Perform ad hoc duties as assigned to support team operations.