Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thi Ngoc Hanh Pham

Summary

Dynamic and results-driven professional with extensive experience in customer service at Nam Kee Pau and Giant Supermarket. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Skilled in cashiering and food preparation, consistently achieving operational targets while maintaining a positive team environment.

Overview

9
9
years of professional experience

Work History

Sales Assistant

Nam Kee Pau
01.2025 - 11.2025

Daily Responsibilities


Take customer orders accurately and provide friendly service.


Handle cashier duties, including billing and payment processing.


Prepare food and assist in basic kitchen tasks as required.

Service Crew

Thien Long Restaurant
04.2023 - 08.2024


Greet and seat guests in a friendly and professional manner.


Take orders accurately and serve food and drinks promptly.


Maintain a clean and organized dining area.


Handle guest requests and resolve issues politely.


Process payments and support daily restaurant operations.

Supervisor

Giant Supermaket
04.2017 - 03.2023


Gathered, organized and input information into digital database.


Conducted routine inspections to check quality and compliance with established specifications.


Maintained compliance with company policies, objectives, and communication goals.


Achieved results by working with staff to meet established targets.


Developed and implemented customer service policies to enhance satisfaction.


Created and managed project plans, timelines and budgets.

Education

High School Diploma - Course Specification

HCM City Uni Of Tech Computer Center
Viet Nam
05.2007

Skills

    Customer Service

    Order Taking

    Cashiering & POS System

    Food Preparation

    Communication Skills

    Multitasking

    Teamwork

    Time Management

    Problem-Solving

Languages

English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)

Timeline

Sales Assistant

Nam Kee Pau
01.2025 - 11.2025

Service Crew

Thien Long Restaurant
04.2023 - 08.2024

Supervisor

Giant Supermaket
04.2017 - 03.2023

High School Diploma - Course Specification

HCM City Uni Of Tech Computer Center
Thi Ngoc Hanh Pham