Rebecca Lim
Barista
Summary
Extremely passionate about upgrading my skills. Is currently interested is crafting new drinks. Able to do freepour latte art and has experience in calibrating coffee daily.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Surrey Hills Grocer
12.2023 - Current
- Callibrate coffee
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Informed Bar in-charge of any ingredients that is below par level
- Crafting quality cocktails and mocktails following the SOP
- Kept bar presentable and well-stocked to meet customer needs.
Barista
Craftsmen Coffee
02.2023 - 10.2023
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders while paying attention to details
- Prepare beverages following company standards.
- Receive and process payments (e-wallet and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Handle opening and closing of bar
- Handle calibration daily.
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.
- Handle opening and closing counter ensuring the transactions are correct.
- Ensure that the supplies in the bar is sufficient.
- Ordering milk from supplier.
Barista/Service Crew
Breda
07.2022 - 01.2023
- Greet customers as they enter
- Give customers drink menus and answer their questions regarding ingredients
- Take orders
- Prepare beverages following company standards.
- Serve beverages
- Receive and process payments (cash, e-wallet and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Communicate customer feedback to managers and recommend new menu items
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
- Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant .
- Handle opening and closing of bar area
- Handle opening and closing counter ensuring the transactions are correct.
Education
SPM - undefined
Methodist Girls' School Ipoh
01.2015 - 05.2019
Skills
Milk steaming
Profile
06/07/02, Female, Single, Singaporean
Languages
English
Bilingual or Proficient (C2)
Mandarin
Upper intermediate (B2)
Cantonese
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Interests
Crochet
Cooking
Baking
Timeline
Barista
Surrey Hills Grocer
12.2023 - Current
Barista
Craftsmen Coffee
02.2023 - 10.2023
Barista/Service Crew
Breda
07.2022 - 01.2023
SPM - undefined
Methodist Girls' School Ipoh
01.2015 - 05.2019
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