Rebecca D/O Ajit Masih
Summary
Detail-oriented individual with over 10 years of experience in patient service and administration. Highly skilled in patient registration, appointment management, and medication dispensing. Consistently improves patient satisfaction levels across multiple healthcare facilities. Thrives in fast-paced environments, effectively handles multiple tasks with efficiency. Recognized for proactive problem-solving abilities and commitment to optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Operations Assist
MindChamps Enrichment Academy Pte. Limited
02.2023 - Current
- Support the main teacher during lessons
- To assist in administrative areas such attendance and other adhoc duties assigned
- Reason for leaving: Freelance position
Senior Patient Service Associate
Singapore General Hospital
12.2023 - 11.2024
- Provide accurate and timely processing of bills and charges, deposit, as well as financial counseling to all SGH patients
- Reason for leaving : Contract ended
Customer Service Associate, Contact Centre
Ng Teng Fong General Hospital
12.2021 - 03.2022
- Provide high standards of service to our customers in our 24-hour Contact Centre
- Address general enquiries
- Assist in any other hotline administrative functions
- Reason for leaving: Contract ended
Part time Client Service Officer
Eurofins Clinical Diagnostics Pte Ltd
04.2020 - 10.2021
- Answering of incoming calls for despatch and general enquirers
- Data entry for specimen received
- Checking of lab reports and preparing for despatch
- Coordinating timely specimen collection for clinic with despatch riders
- Other administrative duties assigned from time to time
- Reason for leaving: Part time Assignment
Clinic Manager
Onecare Clinic Woodlands Pte Ltd
10.2017 - 07.2019
- Monitors, organizes and keeps work areas and examination rooms clean and well-stocked
- Handling patient complaints
- Training new staff and other administrative duties for the clinic assistants under my supervision eg monitoring of leave, OT claims, clinic manpower (Rostering)
- Handle all outgoing and incoming mails and correspondence
- Schedule / Reschedule appointments for patients
- Answering of enquiries and providing basic medical information required for blood test and health screenings
- Placing orders for medications required for the clinic
- Dispensing of medication to patients
- Housing keeping for all equipment in the clinic – ECG machine, Autoclave Machine
- Chaperon and assist Doctor for dressings and other procedures when needed
- Performing ECG and recording of patient vitals (blood pressure, temperature, height and weight) and records such data into EMR
- Reason for leaving: Better career prospects (Pursuing part time diploma in Medical Laboratory)
Patient Service Officer
Raffles Hospital Pte Ltd
11.2016 - 03.2017
- Performing reception duties
- Billing and reconciliation of daily collections
- Answering phone enquiries & appointment bookings
- Other Administrative support as needed
- Reason for leaving : Resigned for better career prospects with One care medical
Clinic Assistant
Fusion Medical & Health screening Centre
02.2016 - 08.2016
- Patient Registration
- Patient Fee Management via cash, nets and insurance claim online
- Handle all outgoing and incoming mails and correspondence
- Schedule / Reschedule appointments for patients
- Answering of enquiries and providing basic medical information required for blood test and health screening
- Placing orders for medications required for the clinic
- Dispensing of medication to patients
- Housing keeping for all equipment in the clinic – ECG machine, Autoclave Machine
- Chaperon and assist Doctor for dressings and other procedures when needed
- Performing ECG and recording of patient vitals (blood pressure, temperature, height and weight) and records such data into EMR
- Performing venipuncture on patients for health screening
- Reason for leaving: Temporary Assignment (3 thrice a week)
Patient Service Associate
Tan Tock Seng Hospital Pte ltd
10.2014 - 04.2015
- Patient registration
- Patient payment collection
- Appointment scheduling for patient
- Assist with admin work in observation room
- Reason for leaving : Better career Prospects ( Clinical Job)
Clinic Assistant
The Clinic @ One George Street
10.2013 - 07.2014
- Patient Registration
- Patient Fee Management via cash, nets and insurance claim online
- Handle all outgoing and incoming mails and correspondence
- Schedule / Reschedule appointments for patients
- Answering of enquiries and providing basic medical information required for blood test and health screenings
- Assist in onsite health screening done for companies
- Dispensing of medication to patients
- Chaperon and assist Doctor for dressings and other procedures when needed
- Performing ECG and recording of patient vitals (blood pressure, temperature, height and weight) and records such data into EMR
- Performing venipuncture on patients for health screening
- Reason for leaving: Freelance for only health screening on site and cover clinic duties when short of manpower
Administrative Officer
Singapore Medical Association
09.2007 - 03.2008
- Provide administrative support for healthcare courses
- Attend to all incoming calls
- Assist with the distribution of mail and faxes
- Basic accounting and recording maintenance
- Reason for leaving: Pursue course in phlebotomy in Singapore Polytechnic and further career in clinical setting
Patient Service Associate
National Neuroscience Institute
10.2003 - 03.2005
- Patient registration
- Patient payment collection
- Appointment scheduling for patient
- Assist with admin work in observation room
- Reason for leaving: Resigned
Administrative Officer
Housing And Development Board
06.2000 - 07.2001
- Answer phone calls
- Maintain proper filing order
- Handle general admin duties
- Front line counter service
- Reason for leaving: Personal commitment
Education
Diploma in Medical Laboratory -
Republic Polytechnic
05-2023
Certificate In Office Skills -
ITE Clementi
06-2000
GCE N Levels -
Queensway Secondary School
12-1997
Skills
- Phlebotomy skills
- Staffing management ability
- Proficient in Microsoft Office
- Inventory management
- Medical terminology knowledge
Availability
Immediate
Personal Information
Expected Salary: $3000 (neg)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Senior Patient Service Associate
Singapore General Hospital
12.2023 - 11.2024
Operations Assist
MindChamps Enrichment Academy Pte. Limited
02.2023 - Current
Customer Service Associate, Contact Centre
Ng Teng Fong General Hospital
12.2021 - 03.2022
Part time Client Service Officer
Eurofins Clinical Diagnostics Pte Ltd
04.2020 - 10.2021
Clinic Manager
Onecare Clinic Woodlands Pte Ltd
10.2017 - 07.2019
Patient Service Officer
Raffles Hospital Pte Ltd
11.2016 - 03.2017
Clinic Assistant
Fusion Medical & Health screening Centre
02.2016 - 08.2016
Patient Service Associate
Tan Tock Seng Hospital Pte ltd
10.2014 - 04.2015
Clinic Assistant
The Clinic @ One George Street
10.2013 - 07.2014
Administrative Officer
Singapore Medical Association
09.2007 - 03.2008
Patient Service Associate
National Neuroscience Institute
10.2003 - 03.2005
Administrative Officer
Housing And Development Board
06.2000 - 07.2001
Diploma in Medical Laboratory -
Republic Polytechnic
Certificate In Office Skills -
ITE Clementi
GCE N Levels -
Queensway Secondary School
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