RAZMAN BIN JAMAL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Private Hire Driver (Full-Time)
Grab Pte Ltd
01.2023 - Current
- Driving for multiple ride-hailing platforms; Grab, Tada and Gojek concurrently.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
- Increased overall efficiency by planning optimal routes based on current traffic conditions or road closures.
- Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
- Received consistent positive feedback from passengers on punctuality, professionalism, and driving ability.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant experience.
- Adapting to changing schedules and being flexible with working hours.
Assistant Station Manager (Rover)
SMRT Trains Pte Ltd
02.2020 - 01.2023
- Man and drive the PV according to duty roster plan and when assigned by supervisors.
- Coordinate and respond to all emergency situations in the train with instructions from Operations Command Control Centre (OCC).
- Handle all train and station incidents and emergencies (Accident, assault, and train related fault/alarm).
- Perform security patrol in trains and reporting of faults and abnormalities to OCC.
- Ensuring passenger safety and taking remedial action when necessary (No overcrowding at escalator landing area).
- Handle and process transactions for passengers in Passenger Service Centre.
- Assist passengers in travelling through the system (Purchasing of tickets, ticket issues, giving directions, enquires of fares).
- Assist Station Manager to perform administrative duties (Upkeep logbooks, station files and circulars).
- Ensure the opening and closing of the station according to the appropriate timetable.
Delivery Rider (Full-Time)
Honestbee Pte Ltd
04.2017 - 12.2019
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Collaborated with team members to coordinate delivery schedules and meet daily targets efficiently.
- Assisted in training new delivery riders by sharing best practices and offering support when needed.
Admin Support Assistant
Singapore Armed Forces
02.2017 - 02.2019
- Personal assistant for medical center's Clinic Manager.
- In-charge of administrative matters, from Medical Certificate (MC), Leave and Medic's daily attendance.
- Providing front desk service enquiries to army personnel.
- Scheduling of Medics IPPT, Annual Shooting range and Annual Medics Proficiency Test (AMPT).
- Ensuring the Medics complete their yearly requirements before the deadline.
- Indenting of General Equipment's items, daily Medical Centre necessities.
- Necessary maintenance of the Medical Centre, ensuring that periodic checks are duly done in time.
Warehouse Assistant
SMS Infocomm Pte Ltd
04.2014 - 10.2014
- Sorting, scanning, and packing of Hewlett Packard components into boxes to be shipped through respective destinations.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Reduced order processing time by effectively coordinating with team members.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Aerospace Technician
Turbine Overhaul Services Pte Ltd
07.2010 - 12.2010
- Carry out overhaul repairs on Pratt & Whitney turbine vanes.
- Performed Non-Destructive Testing (NDT) such as Ultrasonic inspection, Radiography and Fluorescent Penetrant inspection
- Streamlined repair processes, reducing downtime and ensuring timely completion of projects.
- Supported quality control initiatives by diligently following established protocols during all aspects of aircraft component servicing.
- Performed dry sand blasting and grinding for paint preparation.
- Examined and tested aircraft parts to verify airworthiness and functionality.
Education
Higher NITEC - Mechanical Engineering
Institute of Technical Education
College West12.2013
NITEC - Aerospace Technology
Institute of Technical Education
College Yishun12.2010
Skills
- Customer-service oriented
- Positive and open mindset
- Ability to work under stress and pressure with instructions
- Able to work independently and be a good team player
Additional Information
Station Operations Manager (SMRT CCL)
SOM Jasah +65 9766 6549
SOM Dart +65 9729 5617
Clinic Manager (KMC)
Jeannie Lim +65 9040 7690
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Private Hire Driver (Full-Time)
Grab Pte Ltd
01.2023 - Current
Assistant Station Manager (Rover)
SMRT Trains Pte Ltd
02.2020 - 01.2023
Delivery Rider (Full-Time)
Honestbee Pte Ltd
04.2017 - 12.2019
Admin Support Assistant
Singapore Armed Forces
02.2017 - 02.2019
Warehouse Assistant
SMS Infocomm Pte Ltd
04.2014 - 10.2014
Aerospace Technician
Turbine Overhaul Services Pte Ltd
07.2010 - 12.2010
Higher NITEC - Mechanical Engineering
Institute of Technical Education
NITEC - Aerospace Technology
Institute of Technical Education
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