Razika Qistina
Nitec in Electronic & Internet of Things
Singapore
Summary
Organized and dependable candidate , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
6
6
Certification
Work History
Dental Nurse
Canaan Dental Surgery
2024.01 - Current
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
- Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
- Interpreted routine x-rays to identify tooth structures, calculus and abnormalities.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Dental Receptionist : Booking appointment , follow up with Labs and Patients after surgery care.
Patient Service Associate ( Endocrinology )
Tan Tock Seng Hospital
2023.08 - 2023.12
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes using Epic , Qsoft and SAP
- Assisted patients with insurance verification, accurate billing and prompt payment.
- Facilitated communication between patients, medical personnel and insurance providers to resolve any discrepancies.
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Maintained a clean and organized reception area.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Police Officer ( APO )
Certis Cisco
2023.05 - 2023.07
- Enhanced public safety by conducting routine patrols.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Managed crowd control during events.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
Bank Administrator
UOB
2023.01 - 2023.04
- Maintained personnel records and updated internal databases to support document management.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Hotel Preschool Teacher
Shangri-La's Rasa Sentosa Resort & Spa
2021.11 - 2023.01
- Checked lobby, bathrooms, common areas near front desk and classrooms for cleanliness multiple times per shift.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Allowed for ample outdoor discovery time in schedule each day.
- Supported students in developing self-esteem and self-confidence.
IT Technical Support Intern
Micro2000
2022.08 - 2022.11
- Installed application software and upgrades, virus protection, and drivers.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
- Resolved Internet and wireless and wired network access problems.
- Supported team needs with research and problem-solving abilities.
Clinical Assistant
Singapore General Hospital
2021.02 - 2021.10
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Cash Management Officer
Certis Cisco
2020.06 - 2020.12
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Fashion Retail Assistant
Lovisa
2020.01 - 2020.06
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Nitec - Electronics And Internet of Things
ITE College East
02.2023
GCE N Level -
Whitley Secondary School
11.2020
PSLE -
Yangzheng Primary School
11.2016
Skills
- Team collaboration & Team building
- Active listening
- Customer service excellence
- Effective communication
- Cash Handling
- Professionalism and Etiquette
- Calm and Effective Under Pressure
- Punctual and Hardworking
- Multitasking Abilities
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Certification
Guard And Patrol
Deterrence
Crowd And Traffic Control Management
Service Excellence
Incident Response
Threat Observation
Timeline
Dental Nurse
Canaan Dental Surgery
2024.01 - Current
Patient Service Associate ( Endocrinology )
Tan Tock Seng Hospital
2023.08 - 2023.12
Police Officer ( APO )
Certis Cisco
2023.05 - 2023.07
Bank Administrator
UOB
2023.01 - 2023.04
IT Technical Support Intern
Micro2000
2022.08 - 2022.11
Hotel Preschool Teacher
Shangri-La's Rasa Sentosa Resort & Spa
2021.11 - 2023.01
Clinical Assistant
Singapore General Hospital
2021.02 - 2021.10
Cash Management Officer
Certis Cisco
2020.06 - 2020.12
Fashion Retail Assistant
Lovisa
2020.01 - 2020.06
Nitec - Electronics And Internet of Things
ITE College East
GCE N Level -
Whitley Secondary School
PSLE -
Yangzheng Primary School
Guard And Patrol
Deterrence
Crowd And Traffic Control Management
Service Excellence
Incident Response
Threat Observation
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