Rayyan Abdul Matin Bin Azizan
Summary
I am a passionate Cybersecurity and Digital Forensics student with hands-on experience as a System Engineer at Stratus Technologies, where I implemented server redundancy for major clients, enhancing system reliability. Proudly achieving 3rd place in the Toastmasters Public Speaking Competition 2024, I excel in effective communication and engaging presentations. My supervisors at Stratus and ITE have recognized my technical skills and collaborative spirit through glowing letters of recommendation. With expertise in troubleshooting, coding, and customer service, I am motivated to contribute to innovative IT solutions while continuously expanding my knowledge in cybersecurity.
Overview
2
2
years of professional experience
Work History
System Engineer(Intern)
Stratus Technlogies
09.2022 - 12.2022
- Server Installation & Setup: Installed servers for clients like PSA and UOB, ensuring proper configuration and boot-up
- Redundancy Expertise: Specialized in configuring servers for redundancy to minimize downtime
- Maintenance & Troubleshooting: Conducted routine maintenance and resolved hardware and software issues
- Customer Liaison: Managed customer communications, provided quotations, and coordinated installations
- Client Training & Support: Delivered on-site training for customers on server operation and maintenance
- Sales Involvement: Assisted in server marketing and customer engagement
- Project Management: Oversaw server system installations for high-profile projects.
- Receive a Letter of Recommendation
Technician(Part-time)
Miele
04.2021 - 10.2021
- On-Site Installation: Installed and set up high-end appliances, including cooker hoods, wine chillers, ovens, fridges, and induction stoves at client locations
- Troubleshooting & Diagnostics: Diagnosed and resolved issues with Miele’s proprietary software and hardware to ensure optimal appliance performance
- Repair & Maintenance: Conducted repairs on faulty parts, providing timely service to minimize customer downtime
- Quotation & Service Coordination: Delivered accurate quotations for repairs and communicated service timelines and part availability to customers
- Customer Liaison: Served as the primary contact for customers, ensuring a seamless service experience from diagnosis to completion.
Customer Service Technician(Intern)
Samsung
01.2021 - 04.2021
- Hardware Repair & Troubleshooting: Specialized in resolving issues with mobile phones and tablets, with some work on televisions, fridges, and smart vacuum robots
- Customer Service: Handled customer inquiries and provided expert guidance on troubleshooting device-related problems
- Technical Knowledge: Proficient in repairing and maintaining various electronic devices, ensuring high-quality service delivery
- Communication Skills: Delivered clear and concise explanations to customers to help them understand issues and solutions
- Adaptability: Quickly learned and adjusted to new devices and technologies, continuously improving repair techniques.
Education
Higher Nitec in Electronic Engineering -
ITE College East
04.2023
Electronic, Computer networking and Communication -
ITE College Central
01.2022
Skills
- System Administration
- Computer Networking
- Digital Forensics
- Coding
- Analytical Skills
- Windows Security
Licenses & certifications
-AWS Cloud Practitioner Certificate
-AWS Academy Cloud Foundations Certificate Of Completion
-RED HAT System Administration I and II Certificate Of Completion
-KNIME Basic Proficiency in KNIME Analytics Platform
-CISCO Networking Essential Certificate Of Completion
Timeline
System Engineer(Intern)
Stratus Technlogies
09.2022 - 12.2022
Technician(Part-time)
Miele
04.2021 - 10.2021
Customer Service Technician(Intern)
Samsung
01.2021 - 04.2021
Higher Nitec in Electronic Engineering -
ITE College East
Electronic, Computer networking and Communication -
ITE College Central
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