Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rayvathy Munusamy

Summary

20 years of experience of SAP ECC relevant domain and end user experience into Order Management in Industrial, Car Automotive and Home Appliance industry. 3 years of experience as SAP Super User and support consultant in SAP in Sales and Distribution 3 years of experience in IT Industry in Procurement Specialist under APAC Shared services and SAP Helpdesk support Level 1. 4 years of SAP ECC functional consultant in Material Management.

Overview

28
28
years of professional experience
1
1
Certification

Work History

MM Support Consultant L3

Infosys
10.2021 - Current
  • Supported L3 Production support Team in different phases of the Project including Problem definition, Configuration, Testing, Deployment and Hypercare.
  • Work on Subcontracting/Consignment Supplier Onboarding projects to onboard new and existing suppliers to Intel Malaysia and SCM system. Testing and Support Project implementation and go live process.
  • Completed 3 implementation project - Worked with Senior Consultant
  • Support and Testing S4 Hana Implementation for SAP MM Procurement.
  • Support on issues related to RosettaNet PIP files (3B2, 4B2, 7B1 and etc.).
  • Handling All SAP MM related Service Now Incident and Change tickets on day-to-day basis and provide solution within the agreed SLA. Open a problem ticket to find the Root cause.
  • Worked on Change request tickets, handling requests such as New Plant, Purchasing Org, Purchasing group, New Storage Location, MRP Area.
  • Configured SAP ECC based on client request for projects and service request.
  • Involved in analyzing client requirement and preparation and review of Functional Specifications Document for certain change request, system customization and enhancement.
  • Involved in project planning, Config, testing, implementation, and Project Go-Liv support.
  • Configured the system to enable integration between E2Open, middleware and SAP ECC.
  • Prepared Test plans, Test Scripts and Test Data as per the business process for SIT and UAT.
  • Support Integration testing
  • User Training
  • Legacy system migration work bench (LSMW)
  • Test experience s: Functional Test, Integration Test and User Acceptance test.
  • Document all activities related to the projects and testing in JIRA.
  • Tools: SAP ECC, PIPO, Service Now, E2Open, Open Text, JIRA, Tosca and Work soft Certify

SAP Helpdesk Support Level 1

Innovation Associates Consulting Sdn Bhd
03.2021 - 09.2021
  • Qualifies incidents submitted by end users making sure that all the information needed to work on the incidents is included in the tickets. Follows-up with end users tosupply missing information. Confirms and updates the short and long descriptions, priority (impact and urgency).
  • Create service requests for requests which are submitted as incidents with reference to the original incidents. Send an e-mail to the end users informing them that their requestwould be handled under a service request and close the original incidents.
  • Assign Consultant according to SAP Module
  • Follow up with consultant on the status.
  • Preparing time sheet for consultant and submit to Finance dept.
  • Monitor Ticket
  • Handle SAP helpdesk ticket in accordance with Service Level Agreements (SLAs).Escalate issues to higher level support where required.

Procurement Specialist

Tec D Malaysia Sdn Bhd
02.2017 - 06.2020
  • Purchase Requisition (PR):
  • Support Internal Business Partner with PR & PO creation and if required identify and assign Source of supply
  • Process incoming Purchase Requisition and transfer to Vendor
  • Request Master Data Team to create part number.
  • Purchase Order (PO):
  • Ensure PR-PO conversation based on agreed and conditions, ensure PO transmission within SLA
  • Process incoming Purchase Requisitions and ensure updated shared email order confirmation
  • Monitor and control all stages of Purchase Order process.
  • Good Receipt, support internal Business Partner if required.
  • Upload PO in Vendor Portal to proceed for delivery.
  • Upload license in Vendor Portal to proceed payment.
  • Invoice verification
  • Support Accounts Payable via work cycle for Invoice Discrepancies.
  • Maintain VAT Services charges and Tax Code according to locations in India

SAP SD Support Consultant / Order Management Specialist

Panasonic Industrial Sales (M) Sdn Bhd
11.1997 - 01.2017
  • Involved in Implementation Project as Key User
  • Responsible for support order to cash process.
  • Working with user for various process and provide the solution.
  • Working closely with user tech team for testing the new configuration.
  • Involved in providing functional support, testing of the new enhancement as per user requirement.
  • Preparing business process documents for the sales and distribution.
  • Preparation of test cases and user documentation.
  • Training the users.
  • Preparing test plans as per the business process and create Test data for SIT and UAT.
  • Working on ticketing tool like service now.
  • Configuration – Sales Documents Type, Item categories, shipping point
  • Perform troubleshoot on sales orders and assist to identify and execute.
  • Ensure
  • Administer all open sales order and ensure appropriate order flow.
  • Manage all communication with all sales department order and process all customer
  • Orders.
  • Handle requests quotes, customer orders and orders updates
  • Communicate directly with customer on Order Status, Delivery and Payment status.
  • Liaison to customer for shipping and tracking orders.
  • Receive and review sales orders for accuracy and completeness according to company policies across all product and order types and close / submit fulfillment within established company SLA’s.
  • Work with sales teams to resolve fulfillment issues and gather required documentation needed for close.
  • Deliver Invoice documents to customers.
  • Provide administrative support to the sales team and assist with quoting.
  • Organize and maintain order related documents.
  • Organize and maintain the vendor payments.
  • Collaborate with the accounting team to meet all the company order processing requirements and lead their execution.
  • Work cross functionality with team members inside and outside the order to cash function.
  • Coordinating with Factories for arranging deliveries.
  • Coordinating with Warehouse for arranging deliveries.
  • Investigating and resolving all shipping issues.
  • Monitor backlog orders.
  • Preparing Delivery Order and Invoice
  • Handles consignment Business.
  • Answer incoming calls from customers to process orders, answer enquiries and questions.
  • Process orders with correct documents in compliance with policies and procedures.
  • Monitor and control Import shipments from Vendor.
  • Liaise with forwarding agents to ensure smooth flow shipments.
  • Monitor ETA date from vendor.
  • Handles LC customers.
  • Checking payment with customer
  • Submission Invoice to customer on time to avoid delayed payment from customer.
  • Receipt inbound and Good Receipt according to Vendor Invoice

Education

Executive Diploma - Business Administration

University Malaya

Diploma - Computing System

Stamford College

Skills

  • Execute and configure procurement processes
  • Organization structure in SAP MM
  • Master records ie vendor master, material master
  • Special procurement processes ie Stock Transport Order, Subcontracting and Consignment
  • Order to Cash process – End User
  • Consignment Process – SD End user
  • SAP End User – SD, MM and FI
  • Training and coaching
  • Strong interpersonal skills
  • Teamwork and collaboration
  • Problem-solving

Certification

  • SAP SD ECC 6.0 Certification
  • ITIL Foundation – Service Management
  • Lean Six Sigma Yellow Belt Certification

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

MM Support Consultant L3

Infosys
10.2021 - Current

SAP Helpdesk Support Level 1

Innovation Associates Consulting Sdn Bhd
03.2021 - 09.2021

Procurement Specialist

Tec D Malaysia Sdn Bhd
02.2017 - 06.2020

SAP SD Support Consultant / Order Management Specialist

Panasonic Industrial Sales (M) Sdn Bhd
11.1997 - 01.2017

Diploma - Computing System

Stamford College

Executive Diploma - Business Administration

University Malaya

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Rayvathy Munusamy