Rayner Yiow
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Personal Attribute :
Overview
30
30
years of professional experience
Work History
Supply Chain Solutions Manager
ERIKS Pte Ltd
01.2017 - Current
- Led projects and analyzed data to identify business opportunities for new business proposal
- Created plans and communicated deadlines to ensure projects were completed on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managing team to meet or exceed the contractual obligations with clients
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving delivery issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement within organization.
- Worked closely with Contract Manager and Service Center Manager (on site) to maintain optimum levels of communication to effectively and efficiently complete projects.
- Identified issues, analyzed information and provided solutions to problems.
- Developed team communications and information for meetings.
Business Unit Manager (Internal Sales Support)
ERIKS Pte Ltd
01.2007 - 12.2016
- Lead a team of internal sales support (customer service and order processing )
- Maintained energy and enthusiasm in fast-paced environment.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked closely with Sales personnel to maintain optimum levels of communication to effectively and efficiently complete projects.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving delivery issues.
Sales Account Manager
ERIKS Pte Ltd
01.2002 - 12.2006
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Trained peers and management team on internal system supports and implementation plans.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Negotiated prices, terms of sale and service agreements.
- Met with average of 15 clients per week consistently, resulting in 100% client retention rate.
Senior Sales Engineer
ERIKS Pte Ltd
10.1999 - 12.2001
- Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
- Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Sales Marketing Executive
Chemitreat Pte Ltd
08.1995 - 09.1999
- Analyzed sales and marketing data for improved strategies.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 100% in sales.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Identified opportunities and cultivated new business through 5 new cold calls per week.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Education
High School Diploma -
University of Oxford
United KindomHigh School Diploma -
Ngee Ann Polytechnic
Singapore07.1995
Skills
- Fast Learner
- Highly Dependable
- People Skills
- Leadership Skills
- Communication Skills
- Strong Business Acumen
Timeline
Supply Chain Solutions Manager
ERIKS Pte Ltd
01.2017 - Current
Business Unit Manager (Internal Sales Support)
ERIKS Pte Ltd
01.2007 - 12.2016
Sales Account Manager
ERIKS Pte Ltd
01.2002 - 12.2006
Senior Sales Engineer
ERIKS Pte Ltd
10.1999 - 12.2001
Sales Marketing Executive
Chemitreat Pte Ltd
08.1995 - 09.1999
High School Diploma -
University of Oxford
High School Diploma -
Ngee Ann Polytechnic
Similar Profiles
Ben KongBen Kong
Country Sales Manager at Greene Tweed & Co Pte LtdCountry Sales Manager at Greene Tweed & Co Pte Ltd
Nitilaksha GuduruNitilaksha Guduru
Business Development Intern at ERIKSBusiness Development Intern at ERIKS
Reagan ZavaletaReagan Zavaleta
Procurement, QC Inspector, Safety at XMEK (Formally ERIKS Seals and Plastics, LLC.)Procurement, QC Inspector, Safety at XMEK (Formally ERIKS Seals and Plastics, LLC.)