RAYN FAHMI ABDULLAH FAM

Front Office Receptionist (3 months)

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Completed all tasks in compliance with company policies and procedures.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Greeted 100 guests at front desk and engaged in pleasant conversations while managing check-in process.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Housekeeping (3 months)

• Streamlined check-in processes, reducing wait times for guests.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.
• Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
• Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
• Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.