RAYMOND NG YANG KHENG
Summary
Bringing extensive experience in customer service, I have excelled in diverse support roles. Skilled in resolving customer issues, ensuring compliance with company protocols, and elevating satisfaction through dedicated service strategies. Committed to effectively understanding and fulfilling customer needs.
As a Procurement Executive, I specialize in meeting business fulfillment requirements by establishing robust vendor relationships and optimizing procurement procedures. Proficient in supplier evaluation and strategic sourcing to drive sustainable, long-term growth. Expertise includes managing procurement budgets, negotiating contracts, and consistently achieving cost-saving objectives.
Overview
19
19
years of professional experience
Work History
Customer Relations Executive /Procurement Executive
Amore Fitness Pte Ltd
02.2020 - Current
- Handling of customer enquiries sent through emails, social media or phone
- Contact customers directly and assist to address their concerns or inquiries and escalate them accordingly when necessary
- Source and procure items from overseas or locally as required by the company
- Will also directly negotiate with suppliers to secure the best price possible
- Establish and maintain accurate records of purchases, pricing and payment terms.
- In charge of liaising with various designated vendors in the arrangement of maintenance works or ad-hoc repair jobs for all Amore Fitness outlets across Singapore.
- Cultivate strong relationships with vendors to maintain and improve levels of customer service.
Meat Cutter
Don Don Donki
11.2019 - 02.2020
- Daily processing and preparation of meat for customer purchasing
- Set up displays and stocked shelves with fresh meats, rotating stock for quality.
- Monitored and controlled inventory to manage stock levels and prevent waste.
Meat Cutter
Isetan Singapore (Westgate)
12.2018 - 10.2019
- Daily processing and preparation of meat for customer purchasing
- Assist to evaluate stock level and replenish accordingly via ordering with various suppliers.
- De-boned and ground meat to prepare cuts and portions for sale.
- Maintained a clean and organized workspace for maximum productivity and safety.
Administrator
Westin Asset Management Pte Ltd (WAM)
10.2014 - 10.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completion of tasks delegated by Managing Director in regards to the daily operations of the company.
- Coordinate company events and meetings
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Entered and maintained departmental records and client investment portfolio records in company database.
Business Consultant
Maestro Capital Asia Pte Ltd
03.2013 - 09.2014
- Sales and Marketing of structured short term overseas property investment products.
Marketing Administrator
Moolah Asia Publishing Pte Ltd
05.2012 - 01.2013
- Assist with Editor-in-chief with online marketing of educational and investment seminars and coordination of marketing campaigns with various online media platform.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Responded to customer inquiries promptly and to increase customer satisfaction.
- Attended events and trade shows to promote brand and build relationships with potential customers.
Sales Coordinator
AC Furniture and Design
04.2011 - 04.2012
- Retail sales of home furniture and mattress.
- Utilize closing sales techniques, upselling and customer loyalty incentives to boost sales.
Health Screener
Singapore General Hospital
10.2009 - 12.2010
- Perform visitor screening duties and attending to hospital visitors' general enquiries with regards to the hospital's visiting policy.
Health Screening Team Leader
Singapore General Hospital
10.2009 - 12.2010
- Leading teams of temp clerks stationed between three different ward blocks of SGH
- Perform leadership duties like ensuring smooth daily operation of the screening counters, attending to visitors enquiries which have been escalated to the next level by the temp clerks
- Assist operations department with daily operational tasks relegated to me and team.
Customer Service Exec
STAR Automotive Centre
01.2005 - 11.2008
- Assist customers with accident e-filing and all enquiries relating accidental insurance claims and accidental repairs.
- Develop and update databases to handle customer data.
- Follow up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Hua Mei Training Academy
01.2024
WSQ Certificate in Culinary Arts -
At-Sunrice GlobalChef Academy
Diploma in Engineering Informatics with specialization in Engineering Logistics -
Nanyang Polytechnic
01.2004
GCE 'O' Level -
Swiss Cottage Secondary School
01.1996
PSLE -
Rulang Primary School
01.1991
Skills
- Administrative Support
- Microsoft Office Suite
- Teamwork and Collaboration
- Customer Relations
- Issue and Complaint Resolution
Accomplishments
- Letter of commendation for vigilance from Commander of 9 DIV, BG Leong Yue Kheong (1999)
- National Youth Achievement Award – Silver (Secondary School)
- NPCC Proficiency Badges (1991 to 1995)
- Scout Proficiency Badges (1985 to 1990)
Personal Information
- Age: 43
- Place of Birth: Singapore
- Date of Birth: 07/03/79
- Nationality: Singaporean
- Marital Status: Married
National Service
1998, 2000, HQ12SIB, Admin Assistant, Maintaining document dockets of three NS battalions, Appointed 3IC of the unit's disciplinary branch for National servicemen. Main duties were to assist the Manpower Officer in disciplinary issues and documentation.
Extracurricular Activities
Nanyang Polytechnic, Voice Ensemble, Member (2001), President (2001 - 2002), Advisor (2002 – 2003), Graduation Ceremony, Open House Swiss Cottage Secondary School, National Police Cadet Corps, Cadet to Staff Sergeant, 4 years Rulang Primary School, Boy Scouts, Cadet to Sixer (Leader of a team of six scouts), 3 years
Cooking, Fitness, Reading
Cooking is a particular passion of mine which i enjoy during my free time. Experimenting with new recipes and techniques allows me to unleash my creativity in the kitchen, while also providing the opportunity to prepare delicious meals for myself and loved ones.
Additionally, I have understood the importance of maintaining a healthy lifestyle over recent years. I now take pleasure in pushing my physical boundaries and staying active through exercise activities like functional training and taichi. These fitness goals brings me a sense of accomplishment and vitality which I values greatly.
Timeline
Customer Relations Executive /Procurement Executive
Amore Fitness Pte Ltd
02.2020 - Current
Meat Cutter
Don Don Donki
11.2019 - 02.2020
Meat Cutter
Isetan Singapore (Westgate)
12.2018 - 10.2019
Administrator
Westin Asset Management Pte Ltd (WAM)
10.2014 - 10.2018
Business Consultant
Maestro Capital Asia Pte Ltd
03.2013 - 09.2014
Marketing Administrator
Moolah Asia Publishing Pte Ltd
05.2012 - 01.2013
Sales Coordinator
AC Furniture and Design
04.2011 - 04.2012
Health Screener
Singapore General Hospital
10.2009 - 12.2010
Health Screening Team Leader
Singapore General Hospital
10.2009 - 12.2010
Customer Service Exec
STAR Automotive Centre
01.2005 - 11.2008
High School Diploma -
Hua Mei Training Academy
WSQ Certificate in Culinary Arts -
At-Sunrice GlobalChef Academy
Diploma in Engineering Informatics with specialization in Engineering Logistics -
Nanyang Polytechnic
GCE 'O' Level -
Swiss Cottage Secondary School
PSLE -
Rulang Primary School
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