Java
Ray Tong
Digital Business Analyst (II)
Singapore
Summary
Holds a BSc in Information Systems, with a 2nd major in Strategic Management. Result-oriented professional with diverse experience in consulting, the tyre industry, and the government sector. Seeking to leverage technology skills in enhancing and streamlining business processes through data analysis and software development. Dedicated to utilizing strategic management and interpersonal abilities to enhance communication between IT and Business while contributing to overall business growth.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Digital Business Analyst (II)
Government Technology Agency (GovTech)
2 2023 - Current
- Tech Refresh 5 - Performed Service Journeys with various DOS Business teams to identify common requirements, collated data and proposed new solutions (i.e. ETL tools, various cloud services on GCC). Aligned user's expectations with GovTech's technology roadmap.
- Analysed and suggested modifications to system architecture for PIES in preparation for migration from GDC (On-Prem) to GCC 2.0 (AWS).
- Identified technical needs and requirements of the BSD and HIP teams to help maintain and enhance the Producer Price Indices E-Survey System (PIES) and IP-Web System.
- Assisted with project management tasks (IBSS Pro AI).
- System Admin for ITSR.
Mobility/Digital Solutions Executive
Bridgestone Asia Pacific Pte Ltd
07.2019 - 02.2023
- In charge of managing development of Tyre Subscribe (Tyre subscription web application) and Snap & Track (OTR Tyre asset management mobile application).
- Worked with automotive technology companies to identify new digital solutions (Sigfox, Wheelright, UVeye), as well as carry out feasibility studies for implementation in the Singapore/APAC region.
- APAC Toolbox Champion - Managed Bridgestone's proprietary asset management (Toolbox) and telemetry (Tirematics) tools.
- Carried out systems training for customers to improve group company asset management processes.
- Support new solutions business model creation and fleet approach enhancement initiatives.
Graduate Analyst
Cognizant Technology Solutions Asia Pacific
09.2017 - 07.2019
- Developed enterprise applications to improve business processes at Liberty Insurance Singapore using Outsystems, Java and MySQL.
- Analysed business requirements from end-users in the Claims department and translate them into technical documents.
Operations Intern
Carro Singapore
05.2016 - 08.2016
- Assigned to the Operations department. Helped to streamline business processes, as well as help with the day to day operations of Carro.
- Organised and streamlined Carro's database of cars using MySQL and other related programming languages.
- Helped to develop the business processes for Carro Express, an in-house auction system to help customers sell unwanted vehicles.
- Assigned several side projects, such as incorporating 360 degree images into the mobile app as well as the main website, and helping to extend business relations with several workshops.
Education
Bachelor of Science - Information Systems
07.2013 - 07.2017
GCE "A" Levels -
01.2009 - 12.2010
GCE "O" Levels -
01.2005 - 12.2008
Skills
Agile Methodologies
Certification
Scrum Alliance - Certified ScrumMaster®
Software
SQL
MS Office
Timeline
Scrum Alliance - Certified ScrumMaster®
01-2024
Mobility/Digital Solutions Executive - Bridgestone Asia Pacific Pte Ltd
07.2019 - 02.2023
Graduate Analyst - Cognizant Technology Solutions Asia Pacific
09.2017 - 07.2019
Operations Intern - Carro Singapore
05.2016 - 08.2016
Singapore Management University - Bachelor of Science, Information Systems
07.2013 - 07.2017
Anglo-Chinese Junior College - GCE "A" Levels,
01.2009 - 12.2010
St Joseph's Institution - GCE "O" Levels,
01.2005 - 12.2008
Digital Business Analyst (II) - Government Technology Agency (GovTech)
2 2023 - Current
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