Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ray Tay

Summary

Guest-oriented hotel manager offering more than 5 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Marketing and Sales expriences for more than 10 years.Implements Strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Overview

16
16
years of professional experience

Work History

Hostel Executive

Thhg ML Pte Ltd
09.2023 - 12.2023
    • Provided exceptional service and assistance to guests upon check-in.
    • Oversaw property maintenance initiatives to preserve brand image standards while minimizing operational costs.
    • Fostered safe lodging environment with reliable and effective security services.
    • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
    • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Hostel Manager

ABC Premium Hostel
03.2017 - 12.2020
  • Conducted regular staff training sessions for superior customer service skills and hostel knowledge.
  • Improved communication among team members by implementing regular meetings and open channels for sharing concerns or ideas.
  • Streamlined booking procedures, leading to an increase in occupancy rates.
  • Monitored customer feedback regularly and implemented necessary changes based on suggestions, ensuring continuous improvement in guest satisfaction levels.
  • Fostered safe lodging environment with reliable and effective security services.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Held daily meetings with front desk and housekeeping personnel to discuss arrivals, departures, special requests from guests and operational challenges.
  • Assisted with development and distribution of marketing materials for facility.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Self Employed

Letgnis Communications Pte Ltd
03.2008 - 12.2016
    • Proved successful working within tight deadlines and a fast-paced environment.
    • Assisted with day-to-day operations, working efficiently and productively with all team members.
    • Learned and adapted quickly to new technology and software applications.
    • Identified issues, analyzed information and provided solutions to problems.
    • Developed and maintained courteous and effective working relationships.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Demonstrated creativity and resourcefulness through the development of innovative solutions.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Resolved problems, improved operations and provided exceptional service.
    • Worked effectively in fast-paced environments.

Education

No Degree - 'O' Levels

Whampoa Secondary School
Singapore
01.1990

Skills

  • Training and mentoring
  • Telephone Etiquette
  • Marketing expertise
  • Expense Reports
  • Computer Skills
  • Cash Handling
  • Special Event Coordination
  • Promotions
  • Customer Service
  • Facilities Management
  • Personnel Supervision
  • Food and Beverage Operations
  • Guest accommodations
  • Guest experiences
  • Problem-Solving

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Hostel Executive

Thhg ML Pte Ltd
09.2023 - 12.2023

Hostel Manager

ABC Premium Hostel
03.2017 - 12.2020

Self Employed

Letgnis Communications Pte Ltd
03.2008 - 12.2016

No Degree - 'O' Levels

Whampoa Secondary School

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Ray Tay