Ray Ng
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Sales Executive
Comfy Furniture Pte Ltd
03.2023 - 04.2024
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Expanded market presence by identifying new business opportunities and successfully closing deals.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Consultant
Royal Vita Pte Ltd
03.2022 - 02.2023
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
OM Furniture Pte Ltd
01.2021 - 02.2022
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Provided valuable feedback to company leadership regarding client preferences, helping inform future product development initiatives.
- Provided sales and customer service assistance to walk-in traffic
Project Coordinator
Altech Innovation Pte. Ltd.
10.2020 - 01.2021
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
- Organizing, attending and participating in stakeholder meetings.
- Documenting and following up on important actions and decisions from meetings.
- Preparing necessary presentation materials for meetings.
- Ensuring project deadlines are met.
- Determining project changes.
- Providing administrative support as needed.
- Undertaking project tasks as required.
- Developing project strategies.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Assess project risks and issues and provide solutions where applicable.
- Ensure stakeholder views are managed towards the best solution.
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
Sales Executive
Air Division Pte Ltd
04.2020 - 09.2020
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Account Manager (Product Specialist)
FortyTwo Pte Ltd
04.2015 - 03.2020
- Managing Local & Oversea accounts
- Managing account in Lazada platform
- Managing Lalamove account (Logistic company)
- Generating sales and boosting revenue
- Sourcing for potential Market/Supplier
- Arranging meet up with clients
- Analyzing on competitor’s pricing and monitoring any new trends arising
- Negotiate costing and shortlisting potential products
- Uploading listing and managing pricing
- Inventory controlling and risk management
- Coordinating with external & Internal customers
- Generating reports/month end statement
- Analyze customer’s behavior & Sales through Google analytics
- Assist Cs/admin department related to products enquiry and negative feedback case report
- Assist set-up of new department operation, implementing and streamlining work processes
- Conduct training for new staff and preparing workflow guidelines
- Conduct training for new products launch
- Coordinating with Internal and external parties to ensure smooth operation
- Maintaining close relationship with existing or new Supplier/Vendor
- Handling new projects/verticals role
- Processing orders and overseeing the whole operation process
- Ordering stocks and preparing incoming shipments
- Using Adobe Photoshop when require
- Assist self-collection when require
- Preparing quotation when needed
- Collaborate with Marketing department for full exposure of new products launch
- Forecasting bulk purchase for peak season or any special events
- Conduct visit to Supplier’s warehouse, analyzing furniture production
- Conduct annual stock-take as per company requirement
- Participate in oversea furniture exhibition event (Example– GuangZhou & KL furniture exhibition)
Customer Service Executive
Fortytwo Pte Ltd
12.2014 - 04.2015
- Respond promptly to customer's enquiries & feedback / complaints.
- Arrange delivery as per customer request
- Handle incoming mail, calls and live chat enquiry
- Liaise with internal and external contacts
- Coordinate the flow of information both internal and external
- Prepare and manage correspondence, reports and documents where applicable
- Arranging servicing/after sales for customers
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Enhanced department structure and workflows to increase coverage and team efficiency in face of dynamic demands.
Customer Service Executive
Pet Lovers Centre Pte Ltd
06.2013 - 12.2014
- Work closely with carrier/forwarder/Transporter & Warehouse
- Respond promptly to customer's enquiries & complaints.
- Organizing and performing to meet or exceed the needs of the customers
- Preparing Quotation
- Organize and coordinate meetings and conferences
- Handle incoming mail and other material
- Liaise with internal and external contacts
- Coordinate the flow of information both internally and externally
- Handling online order
- Stock-take when required
- Handling call in sales order
- Handling online chats
- Liaise with internal and external contacts
Warehouse Assistant
Pet Lovers Centre Pte Ltd
03.2013 - 05.2013
- Assist shipping and receiving unloading trucks
- QC merchandise
- Sort and place items on racks/shelving according to organize manner
- GRN procedure
- Open containers
- Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Wrapped pallets in shrink wrap prior to loading.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Customer Service Executive
Beijing 101 Hair Consultants Pte Ltd
01.2013 - 02.2013
- Cold calls
- Respond promptly to Customer enquiries & complaints
- Organizing and performing to meet or exceed the needs of the customers
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Organize internal and external events
- Handle incoming mail and other material
- Liaise with internal and external contacts
- Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
Education
Nitec in Office
Bishan ITE
12.2009
Skills
- Team Leadership
- Project Management
- Workflow planning
- Business administration
- Staff Management
- Documentation and control
- Strategic Planning
Certification
- WSQ Provide Go-the-Extra-Mile-Service Cert
- WSQ Basic Food Hygiene Cert
- WSQ Customer Loyalty-2 Cert
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Hokkien)
Upper intermediate (B2)
Last drawn
SGD$3500 - $5000
Date of Birth
11 October 1992
Gender
Male
Work Experience
14 years
Timeline
Senior Sales Executive
Comfy Furniture Pte Ltd
03.2023 - 04.2024
Sales Consultant
Royal Vita Pte Ltd
03.2022 - 02.2023
Sales Consultant
OM Furniture Pte Ltd
01.2021 - 02.2022
Project Coordinator
Altech Innovation Pte. Ltd.
10.2020 - 01.2021
Sales Executive
Air Division Pte Ltd
04.2020 - 09.2020
Account Manager (Product Specialist)
FortyTwo Pte Ltd
04.2015 - 03.2020
Customer Service Executive
Fortytwo Pte Ltd
12.2014 - 04.2015
Customer Service Executive
Pet Lovers Centre Pte Ltd
06.2013 - 12.2014
Warehouse Assistant
Pet Lovers Centre Pte Ltd
03.2013 - 05.2013
Customer Service Executive
Beijing 101 Hair Consultants Pte Ltd
01.2013 - 02.2013
Nitec in Office
Bishan ITE