Por Ling Ng
Taman Universiti
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Waiter
Er Ge Seafood Gambas
02.2022 - 02.2024
- Informed customers about daily and seasonal specials.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Increased sales significantly by upselling higher-end products to customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Met with chef to review daily specials and menu changes.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Retail Merchandiser
Own Business
05.1999 - 02.2022
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Optimized product turnover rate through regular evaluation of stock levels, clearance sales strategies, and targeted markdowns.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Safely and securely loaded items to prevent damage during transport.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Analyzed sales data to identify trends and devised action plans to increase sales.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Identified opportunities to increase store sales and developed actionable strategies.
- Planned and implemented product launches and promotions for assigned stores.
- Kept work areas neat, clean and free from debris.
- Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
- Checked product levels and recommended new purchases.
- Recorded daily activities for inventory control.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Tracked production and quality control systems to proactively identify deficiencies.
Education
N Level -
Chong Hwa High School Kluang
Malaysia1995
Skills
- Safety Procedures
- Product restocking
- Forecasting skills
- Stockroom Maintenance
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
English
Intermediate (B1)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Timeline
Waiter
Er Ge Seafood Gambas
02.2022 - 02.2024
Retail Merchandiser
Own Business
05.1999 - 02.2022
N Level -
Chong Hwa High School Kluang
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