Raviraj Yadav
Bangalore
Summary
Dynamic customer success professional with a proven track record at Intugine, driving customer satisfaction and retention through strategic initiatives. Skilled in upselling techniques and complaint resolution, I excel in team collaboration and process improvements, ensuring seamless customer journeys and fostering strong relationships to enhance business outcomes.
Overview
2
2
years of professional experience
Work History
Associate Manager - Customer Success
Intugine
Bengaluru
09.2025 - Current
- Lead strategic and operational initiatives to enhance customer satisfaction and retention.
- Manage customer onboarding, engagement programs, and issue resolution to ensure a seamless customer journey.
- Collaborate with product, sales, and support teams to align customer success strategies with business objectives.
- Drive upsell and cross-sell opportunities through value promotion and relationship building.
Customer Service Executive
Intugine
Bangalore
07.2023 - 08.2025
- Resolved customer queries efficiently, maintaining satisfaction and ensuring superior support.
Worked alongside multiple departments to enhance services through holistic issue resolution. - Handled customer inquiries through multiple channels, ensuring prompt responses.
- Resolved complaints by identifying issues and providing effective solutions.
- Assisted in training new staff on customer service protocols and tools.
Intern
Defence Research and Development Organisation (DRDO)
Bangalore
- Assisted in research projects and collaborated with teams to analyze data and develop innovative solutions.
Education
Bachelor of Technology (B.Tech) - Mechanical Engineering
Reva University
Bangalore, KarnatakaSkills
- Customer Success Management
- Customer success strategy
- Upselling techniques
- Complaint Resolution
- Customer Satisfaction
- Sales & Margin Improvement
- Front-End Supervision
- Technical Expertise
- Team Collaboration
- Process Improvements
Affiliations
- Music
- Fitness
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Associate Manager - Customer Success
Intugine
09.2025 - Current
Customer Service Executive
Intugine
07.2023 - 08.2025
Intern
Defence Research and Development Organisation (DRDO)
Bachelor of Technology (B.Tech) - Mechanical Engineering
Reva University