Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Raviraj Yadav

Bangalore

Summary

Dynamic customer success professional with a proven track record at Intugine, driving customer satisfaction and retention through strategic initiatives. Skilled in upselling techniques and complaint resolution, I excel in team collaboration and process improvements, ensuring seamless customer journeys and fostering strong relationships to enhance business outcomes.

Overview

2
2
years of professional experience

Work History

Associate Manager - Customer Success

Intugine
Bengaluru
09.2025 - Current
  • Lead strategic and operational initiatives to enhance customer satisfaction and retention.
  • Manage customer onboarding, engagement programs, and issue resolution to ensure a seamless customer journey.
  • Collaborate with product, sales, and support teams to align customer success strategies with business objectives.
  • Drive upsell and cross-sell opportunities through value promotion and relationship building.

Customer Service Executive

Intugine
Bangalore
07.2023 - 08.2025
  • Resolved customer queries efficiently, maintaining satisfaction and ensuring superior support.
    Worked alongside multiple departments to enhance services through holistic issue resolution.
  • Handled customer inquiries through multiple channels, ensuring prompt responses.
  • Resolved complaints by identifying issues and providing effective solutions.
  • Assisted in training new staff on customer service protocols and tools.

Intern

Defence Research and Development Organisation (DRDO)
Bangalore
  • Assisted in research projects and collaborated with teams to analyze data and develop innovative solutions.

Education

Bachelor of Technology (B.Tech) - Mechanical Engineering

Reva University
Bangalore, Karnataka

Skills

  • Customer Success Management
  • Customer success strategy
  • Upselling techniques
  • Complaint Resolution
  • Customer Satisfaction
  • Sales & Margin Improvement
  • Front-End Supervision
  • Technical Expertise
  • Team Collaboration
  • Process Improvements

Affiliations

  • Music
  • Fitness

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Associate Manager - Customer Success

Intugine
09.2025 - Current

Customer Service Executive

Intugine
07.2023 - 08.2025

Intern

Defence Research and Development Organisation (DRDO)

Bachelor of Technology (B.Tech) - Mechanical Engineering

Reva University
Raviraj Yadav