Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Swimming
Generic
Ravindu Gammampila

Ravindu Gammampila

Colombo

Summary

I am an IT graduate with strong communication, software development, and computer networking skills. I am currently seeking a role in computer networking to enhance my knowledge, gain hands‑on experience, and further develop my technical abilities. I consider myself friendly and outgoing, with a proven ability to collaborate effectively within a team. I am hardworking, responsible, and committed to continuous learning. I am eager to contribute to the organization’s success and support its growth with dedication and professionalism.

Overview

4
4
years of professional experience

Work History

System Analyst (Johnson & Johnson)

HCLTech Sri Lanka
2025.05 - Current

L1 Support:

  • Managed Incidents, Tasks, and Change Requests in ServiceNow with timely resolution and accurate updates.
  • Resolved Windows/Linux alerts including disk space, CPU/memory, load average, hung jobs, and backup/rear issues.
  • Performed VM disk expansions, routine maintenance, and cleanup activities to maintain system performance.
  • Investigated and resolved monitoring alerts such as Telegraf agent down and general infrastructure health issues.
  • Managed enterprise print queues and updated AWS Security Groups to support secure system access.
  • Supported daily infrastructure operations and collaborated across teams while following ITIL best practices.

System Analyst (Anglo American/De Beer)

HCLTech Sri Lanka
2023.06 - 2025.04

L1 Support:

  • Monitored virtual data center infrastructure and ensured consistent uptime.
  • Resolved first‑level issues for VMs, hypervisors, and network connectivity.
  • Performed VM migrations, snapshots, backups, and routine maintenance tasks.
  • Created, tracked, and updated incidents and service requests through ServiceNow.
  • Assisted with installing and configuring virtual servers, switches, and storage devices.
  • Monitored switches/APs with Spectrum and servers with Nimsoft.
  • Handled L1/L1.5 issues across multiple operational tracks (Blues & Jazz).
  • Managed IMACD service requests and maintained accurate end‑user asset records.

L2 Support:

  • Provided second‑level support for complex VM, hypervisor, and network issues.
  • Led major incident resolution involving cross‑functional teams.
  • Performed advanced system monitoring and proactive issue mitigation.
  • Supported and mentored L1 engineers through guidance and knowledge‑sharing.
  • Managed incidents, requests, and change tasks using ServiceNow with full documentation.
  • Worked with Windows Server, VMware, Cisco, AD, Azure, Hyper‑V, SCCM, domain joins, user management, disk setup, and patching.
  • Installed and configured OS environments and implemented backup/child domain solutions (Windows Server 2003–2016).
  • Utilized network monitoring and remote installation systems for infrastructure support.

BMS Operator

Growell Lanka (PVT) LTD
2022.07 - 2023.06
  • HCL Technologies Lanka BMS Contractor in GROWELL, COLOMBO Monitor the repairs of the BMS controlled systems carried out by the service provider throughout the site.
  • Providing details of employees to the Administrative department through the system.
  • Providing Access to New Employees. Working with end user. Handling to send and receive email messages Outlook through.
  • Maintain accurate records of system operations, maintenance activities, and incidents. Ensure all documentation is up-to-date and readily accessible.
  • Coordinate with facility management, maintenance teams, and external contractors to schedule and oversee repairs, upgrades, and other BMS-related activities.

Education

BTech - Information Technology and Communication

Sri Lankan International Buddhist Academy (SIBA Campus)
Kandy
2023-10

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • End user support
  • Application support
  • Troubleshooting

LANGUAGES

English
Sinhala

Timeline

System Analyst (Johnson & Johnson)

HCLTech Sri Lanka
2025.05 - Current

System Analyst (Anglo American/De Beer)

HCLTech Sri Lanka
2023.06 - 2025.04

BMS Operator

Growell Lanka (PVT) LTD
2022.07 - 2023.06

BTech - Information Technology and Communication

Sri Lankan International Buddhist Academy (SIBA Campus)

Swimming

I enjoy swimming in the sea as it helps me relax, maintain my physical health, and stay focused on my goals.

Ravindu Gammampila