Ravinandan Dubey
Singapore
Summary
Experienced professional with close to twenty years of expertise in technical and business application support within premier investment banks. Recognized for outstanding analytical and communication abilities, boasting a successful history of supporting eCommerce FX trading applications on leading platforms such as BARX & Straight2Bank Exchange (S2BX). Committed to ongoing learning and surpassing goals, I drive team development through strong leadership. Skilled in assisting internal sales and trading teams as well as external clients utilizing FIX API and proprietary GUI interfaces.
Overview
19
19
years of professional experience
Work History
Markets Production Services (MPS)
Bank of New York (BNY)
01.2019 - Current
- Key team player for Markets Production Services team supporting business applications for Markets Trading business, based out of APAC
- Worked closely on key projects for the Markets Group such as applications deployment into Datacenters in New York, Singapore & London, migration from using vendor systems to in-house applications
- Applications Support scope include providing technical as well as business support for diverse applications pool under Markets Line of Business - Foreign Exchange (FX), Fixed Income (FI) Trade, as well as Risk Applications, individual SME for electronic FX (eFX) Applications and provided support for other applications used by Markets business too
- Worked as a Team Manager leading and managing a team of 8 members supporting diverse Applications
- Close working relationship with the FX Sales & Trading platform team (Business and Technology Operations teams) globally, to help drive critical Business / Operations, as well as Technology
- Successfully coordinated Disaster Recovery Exercises for the entire Markets Applications, planning as well as execution, using Automation tools
- Adept at leading Incident Management Calls for diverse set of applications and performing troubleshooting for a wide range of technical and business-related issues from Production perspective to aid quicker recovery for the business
- Drive Problem Management calls as a part of the follow-ups from Critical Incidents, and adhere to the bank’s Governance and Change Management protocols
- Role involves providing monitoring of applications / Infra health for multiple applications using DevOps tools like CloudProber, Moogsoft, splunk, AppDynamics. Regularly review and create monitoring KPIs (Key Performance Indicators) used to monitor the applications health and workflows
- Always striving to improve self as well as the team’s overall benchmark when it comes to efficient applications support, amidst rising cost challenges for the Markets business
FM E-Commerce Production Support Services (PSS)
Standard Chartered Bank, India & Singapore
08.2014 - 12.2018
- Team manager for Financial Markets eCommerce India team, managed and hired a team of 8 members
- Moved back to Singapore in Oct 2016 and led global app support for a Multi-currency Payments application, while acting as the key SME for eFX support at the same time
- Mentoring and guiding the new team members globally and helping build capabilities to be integral part of the global PSS teams based out of Singapore, UK and US
- Lead various service improvements initiatives on Infra and BAU side of the platform, to help efficiency in the overall team’s deliverables
- Full involvement in coordinating, signing off and executing major releases working closely with development, business and release management/Infra teams
- Fully conversant with Incident, Change and Problem Management framework, and adhere to the Governance protocol
- Helping conduct audits on internal applications and platforms – working closely with various teams
- Proactive monitoring of system health and alerts using ITRS
- Organised critical support for the business by personally organizing onsite cover in Singapore for contingent situations.
- Ran successful initiatives to onboard newer applications to FM eCommerce suite of apps – KDB, and several other modules
- Participate in the DR test for the environment whenever required, and help plan and execute Christmas and New Year settings changes in the environment
- Responsible for conducting interviews and hiring of the team globally for various roles within the team - Infra, FIX Connectivity and BAU Support
- Raising all bug/improvements to the dev team using JIRA, and closely involved with several teams with development teams on supportability improvement initiatives.
BARX Application Management
Barclays
06.2011 - 08.2014
- Level 2 application support/management role for award-winning electronic trading platform supporting different asset classes viz. FX, FX Options, MM and Metals
- Work closely with Level 1 support team for BARX platform and assisting with resolving any Production issues quickly
- Technical Support for the algorithmic hedging system: BATS, Powerfill and Gator
- Technical Support for BARX FX Research and BARX Trading reports (BTR) systems using KDB database.
- Supporting the FIX connectivity for FX clients and Trade STP / TCR connections
- Monitoring system health and alerts using in-built tools (Service Now) and Nagios
- Supporting various daily, weekly and monthly reports generated from BARX
- Supporting the system used for Sales Credit calculation for FX trades
- Participate in the DR test for BARX estate whenever required, and help plan and execute Christmas and New Year BARX settings changes
- Involving Incident Management teams and liaising with different infrastructure teams to address critically Production issues within the BARX estate
- Raising all bug/improvements to the dev team using JIRA
FX IT EFX Support
Credit Suisse
06.2009 - 08.2011
- Integral part of the eFX IT support team in Asia - primary focus being supporting the electronic trading system Ensuring that external clients are connected to eFX using FIX Connectivity
- Coordinating and liaising with internal (Spot and STIRT desks) business users and external clients for application support issues
- Supported eFX system single-handedly for more than an year during Asian trading hours
- Supporting the application: FX Liquidity Aggregator for the Spot desk traders
- Support ad-hoc request from business to help new client’s testing and FIX on-boarding in the environment
- Troubleshoot issues raised by users - mostly related to trade workflows, pricing and trade STP
- Investigating and assisting eFX/GFX trade STP issues – viz. Logicscope, Harmony, and RTNS
- Involve with several teams – DBAs, Networks, Market data infrastructure, etc to address complex production issues that cause outages and giving feedback to the incident management team for assessing impact
- Understanding some specific trades / business flows in liaison with the business analysts for support
- Work closely with business management, UAT, eFX development and Client Trading Technology teams and suggesting improvements wherever possible
FX Support / FX Core Services
Accenture Services Pvt Ltd, India and Singapore
05.2006 - 05.2009
- Worked as a part of the FX Support and FX Core services team, with responsibilities varying from support to investigation of the core system dynamics
- Demonstrated firm understanding of the vital components of the FX system, involving principal connectivity, trade acceptance and booking and give-ups via Traiana Harmony.
- Monitor overnight batch jobs and risk reports running via scheduler, and ensuring no SLAs are breached
- Core member of the team based off-shore (India), who worked in synergy with the on-shore team to address real-time issues and outages in prod environment
- Underwent support transitions of a new vendor product (ICE) for real time credit-risk checks for trades
- Exposure to the FIX client connectivity support, with understanding of the several important translation in the system code.
- Exposure to supporting an environment hosting clustered UNIX servers that were distributed
- Trained several new joiners on the bank’s evolving FX system’s architecture and functionality, delivering good quality support
- Established great working relationship with the business (Spot/Fwd traders) desk in Singapore to address all user/system queries.
Education
B.Tech. - Mechanical Engineering
National Institute of Technology (NIT)
Rourkela, Odisha01.2005
10+2 (CBSE) - Non-Medical (Phy, Chem, Maths)
M.G.N. Public School
Jalandhar, Punjab01.2000
10th (ICSE) - undefined
St. Joseph’s Boys’ School
Jalandhar, Punjab01.1998
Skills
- Skilled in managing and utilizing various operating systems: Windows, MS-DOS, Linux, UNIX
- Proficient in C and Shell scripting
- Experience with database technologies: Oracle, Sybase, SQL Server, KDB/q
- Experienced with monitoring and analytics tools: ITRS, CloudProber, Splunk, Grafana
- Expertise in FIX, Google Protobuf, and XML
- Experienced in managing job schedules using Autosys and Control-M
- Proficient in Solace, MQ, Kafka, and TIBCO RV
- ICP Management tools: JIRA, Service Now, Remedy
Timeline
Markets Production Services (MPS)
Bank of New York (BNY)
01.2019 - Current
FM E-Commerce Production Support Services (PSS)
Standard Chartered Bank, India & Singapore
08.2014 - 12.2018
BARX Application Management
Barclays
06.2011 - 08.2014
FX IT EFX Support
Credit Suisse
06.2009 - 08.2011
FX Support / FX Core Services
Accenture Services Pvt Ltd, India and Singapore
05.2006 - 05.2009
10+2 (CBSE) - Non-Medical (Phy, Chem, Maths)
M.G.N. Public School
10th (ICSE) - undefined
St. Joseph’s Boys’ School
B.Tech. - Mechanical Engineering
National Institute of Technology (NIT)
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