Ravi Sharma

• Diagnosed and resolved hardware and software issues.
• Monitored networks and network devices to resolve technical problems quickly.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Deployment and maintenance of on-premise servers and cloud-based VMs.
• Configuration and maintenance of Windows and Linux operating systems.
• Setup and configuration of middleware, such as IBM MQ.
• Setup and configuration monitoring tool, JP1.
• Setup and configuration of VMs in VMware, and managing VMs from the VCSA appliance.
• Setup and configuration of backup tools, Arcserve.
• Finding the root cause by analyzing logs and troubleshooting issues.
• Setup and configuration of the cluster by the Express Cluster Tool.

• Providing Linux/Windows technical server support (both VMs and physical servers) to different clients associated with the banking and automobile sectors, etc.c.

• Installation and configuration of Windows and Linux OS in systems

• LVM management.
• Creating Robotic user IDs with SSH password less login for Application users.
Creating the NFS server and mounting NFS directories to servers.
• Set up and Configuration of keepalive to managing of HA.
• Setup and configuration of HA clusters.
• Troubleshooting and L3 support for Linux (CentOS, RHEL) and Windows (2012, 2016, and 2019).
Troubleshooting the network-related issue with the help of TCP dump and the Wireshark tool by packet capture.
• Set up and configuration of middleware, like RabbitMQ, Memcached, and NGINX.
• Scheduled various regular and periodic tasks by using crontab.
• Automate the task with shell scripting.
Set up and configure monitoring tools like Zabbix and Nagios to receive email triggers to minimize downtime.
• Configuration of VCSA and managing the host from VCSA.
Upgrading the VCSA in a timely manner after checking the compatibilities with hardware.
Performing health checks on the Linux servers using TOP, SAR, IOSTAT, VMSTAT, etc.
Adding application agents/services to the startup files on servers, as per the application team requests.
• Attending the CAB meetings and ensuring the Change requests are approved as per the ITIL process.
Creating and scheduling change requests as per the requirements and business approvals.
• Linux patching.
Creating and deleting VMs' snapshots.
Extending virtual machine hard disks according to the customer's requests.
• Adding virtual machine memory and CPU.
• Participate and do technical troubleshooting during Major Incidents (MIs).
Repairing boot issues and damaged file systems.
Monitoring system logs and root's email for important messages, such as errors, warnings, or hardware failure errors.
Managing disk file systems, server performance, user creation, and granting file access permissions.
• Installing and upgrading VMware Tools.
Device management and configuration of a Linux system.
• Installation and configuration of SSH, TELNET, and SFTP.
• Managing the NetBackup and Arcserve tools for taking backups and restoring VMs.

• Provided technical assistance to staff when needed.
• Assisted in development, design and execution of projects.
• Streamlined workflow processes through effective management of resources, materials, and labor allocations.
• Increased overall project safety by enforcing company policies and adhering to industry regulations.
• Providing technical support to all the internal users globally.
• NFS configuration and administration.
• Monitoring and troubleshooting with performance-related issues, user management, and administration.
• Job scheduling and automating processes using CRON in Linux servers.
• Installation of patches and packages for Windows and Linux servers.
• Basic creation and troubleshooting in scripting, such as Shell scripting.
• Creating a file system and configuring it to be available on the network through NFS.
• Monitoring system logs and root's email for important messages, such as errors, warnings, or hardware failure errors.
• Managing disk file systems, server performance, user creation, and granting file access permissions.
• Creation of groups, adding User ID to a group, and removing User ID from a group.
• Troubleshooting users' login and home directory-related issues.

• Configured and administered RHEL 5 Linux and Windows 2012.
• Installation of Red Hat Linux OS and Windows using NFS, FTP, HTTP, CD-ROM, and hard drive.

• User account management: creation, deletion, and assigning permissions.
• Disk space management using LVM and configuration of Kickstart.
• Device management and configuration of Linux systems and Windows systems.
• Installation and configuration of SSH, TELNET, FTP, DHCP, and DNS.
• Installation and configuration of NGINX server.
• Data compressing, backup, and recovery of Windows and Linux files.
• Installation and configuration of the mail server for Sendmail and Postfix.
• Managing disk file systems, server performance, user creation, and granting file access permissions.
• Creation of users and groups on the server.