RAVI KUMAR MANDLOTIA
New Delhi
Summary
Results-driven team leader with over 20 years of experience in the travel industry. Specializes in managing corporate accounts and leading teams to consistently deliver exceptional service. Skilled in handling high-profile clients, optimizing processes, and implementing strategies to enhance efficiency. Proficient in international and domestic ticketing, itinerary planning, and client relationship management. Demonstrated ability to drive team performance and achieve organizational goals through effective leadership and strategic planning.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Team Leader
Carlson Wagonlit Travel
02.2015 - Current
- Lead a team of 20, managing corporate travel for Cognizant Technology Solutions
- Oversee email and call SLAs, handling escalated issues and preparing root cause analyses
- Create tailor-made itineraries for Cognizant & high-profile clients, ensuring a seamless travel experience
- Administer international and domestic air ticketing using Amadeus, Galileo, Desktop, Zillious, and Phoenix
- Maintain client relationships and liaise with suppliers for optimal service delivery
- Conduct performance reviews and provide training to enhance team skills
- Manage hotel reservations, visa facilitation, and forex services
- Answering phone calls also if there is shortage of staff /emails from VIP clients & looking after their travel requirements from start to finish
- Proactively maintaining relationships with clients and suppliers
- Have handled below Implants under CWT's Payroll: HCL, Ericsson, Renault Nissan, AON, Offshore Desk
Senior Travel Consultant
FCM Travel
03.2013 - 01.2015
- On the pay roll of FCM I have worked in below Corporates: Pepsi, Nestle, Bain, Cairn Energy.
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Implemented targeted marketing campaigns to further grow client base, resulting in 100% increase.
Senior Travel Counsellor
Carlson Wagonlit Travel
04.2010 - 03.2013
- On the pay roll of Carlson, I have worked in below Implants: Royal Bank of Scotland, AECOM, ALCATEL.
- Provided exceptional customer service during all stages of the trip planning process, resulting in high referral rates from satisfied clients.
- Attained high levels of repeat business by establishing trust and rapport with clients.
- Created comprehensive travel documents for clients containing detailed information on bookings, destination insights, and local tips.
Travel Co-Ordinator
Interocean Tours Travels
01.2008 - 03.2010
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
Counter Executive
M/s ARRIVALS
02.2001 - 01.2008
- In Arrivals I have joined as a Trainee but later on started handling big corporate
- Handled big corporate clients such as Austrian Embassy, Austrian Trade Commission, European Union, and Plasser India
- Provided personalized consultations for customers seeking product recommendations tailored to their individual needs.
- Supported management in implementing marketing initiatives to drive store traffic and increase sales opportunities.
- Achieved consistent performance recognition through excellence in sales achievements and customer service delivery.
- Contributed to successful promotional events by demonstrating expertise in product features and benefits.
- Maximized efficiency by streamlining processes for order processing and payment transactions.
- Assisted in training new hires on company policies, product offerings, and sales strategies.
Education
Diploma in Travel & Tourism - Travel And Ticketing
Institute of Travel & Trade
DelhiHigher Secondary - undefined
C.B.S.E. Board
Senior Secondary Passed - undefined
C.B.S.E. Board
Skills
- Skilled in Amadeus and Galileo Platforms
- Proficient in Client Relationship Development
- Expertise in Geographic Analysis
Team Empowerment
Strategic Issue Resolution
Guidance and Coaching
Staff Coordination
Client Relationship Management
Leadership Development Coaching
Staff Evaluation
Timely Shift Management
Client Relations
Developing Strategic Partnerships
Workflow Optimization
Daily Operations Enhancement
Personal Information
- Passport Number: Yes
- Father's Name: Mr Rai Singh
- Date of Birth: 01/26/80
- Nationality: Indian
- Marital Status: Married
Strengths And Skills - Skills
- Strong communication skills in English and Hindi.
- Proficient in travel booking systems (Amadeus, Galileo, etc.).
- Excellent client relationship management.
- High typing speed and strong geographical knowledge.
Timeline
Team Leader
Carlson Wagonlit Travel
02.2015 - Current
Senior Travel Consultant
FCM Travel
03.2013 - 01.2015
Senior Travel Counsellor
Carlson Wagonlit Travel
04.2010 - 03.2013
Travel Co-Ordinator
Interocean Tours Travels
01.2008 - 03.2010
Counter Executive
M/s ARRIVALS
02.2001 - 01.2008
Higher Secondary - undefined
C.B.S.E. Board
Senior Secondary Passed - undefined
C.B.S.E. Board
Diploma in Travel & Tourism - Travel And Ticketing
Institute of Travel & Trade
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