Raven Lee

Assist in daily store maintenance, cashiering and stock-taking duties.

Attained a Food Hygiene and Safety certificate prior to commencing work as a pre-requisite to handle food.

• Maintained supply levels in counter and customer areas to meet typical demands.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Constantly expanded personal knowledge of coffee styles and varieties.
• Advised customers daily on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
• Made and served café beverages per day with speed, quality and consistency.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Contributes to the government's healthcare relief effort in curbing and detecting potential coronavirus spread in the community.

Assist in the swabbing operations to clear members of the public and foreign workers of the coronavirus to ensure they are safe to carry out their work in the company.

• Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Coordinated travel arrangements, including hotel and ground transportation.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Manning assembling stations in a clean room facility and ensuring the products are properly secured in place before quality check by engineers.

• Improved product quality by customizing tools and eliminating variability.
• Assisted with engineering projects that supported company business goals.

Conducts testing on computer equipments under extreme temperatures and recording the data on excel spreadsheets. Assist the engineer in the maintenance of the testing facility and reporting to the quality control engineer with the relevant statistics

• Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.
• Designed test control apparatus and equipment, developed procedures for testing products, and devised processes for assuring quality production.
• Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.

Assist field engineers with cabling works and maintenance of client's computer infrastructures in the data centre.

• Sorted and organized materials such as physical files, tracking spreadsheets and reports.
• Assist department's assistant manager by designing and implementing projects that are beneficial to the engineers during the internship.
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Provides basic medicinal knowledge for general public. Assist pharmacist with basic medicine dispensary duties, stock-replenishment and house-keeping.

• Merchandised over-the-counter goods and rotated stock.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Received incoming supplies and stocked in correct locations.
• Kept pharmacy counter and related areas clean, neat and organized.
• Communicated instructions to patients or caregivers.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.