Raudhah Rahmat

As working with client, Ministry Of Manpower,

- Liaise with MOM officers to resolve complex issues with regards to customers enquiry.

- Handle customer complaints and concerns, and work to resolve them in a timely and satisfactory manner.

- Manage large amount of inbound calls.

- Callers' enquiries of work passes applications with Ministry of Manpower.

- Maintain high level of knowledge about the procedure with relations to foreign work pass applications or company related issues.

- Loading and unloading of heavy parcels.

- Manual sorting of letters and parcels.

- Performs warehouse operations to ensure personal compliance to requirements.

- To execute daily operations in accordance to the process and procedures established.

- To report any service related issues, escalations or failures to the supervisor.

- To liaise and follow up with customers on the delivery status and procedures on all expedited shipments.

- To perform all reporting in a timely and appropriate manner.

- To work collaboratively with the warehouse and transport team to ensure seamless information flow and accuracy in the shipments.

- To update shipment status into the system

- Ad-hoc duties and when necessary.

• Arrange and booking of meeting rooms for colleagues
• Assist with entry badge issues
• Liaise with maintenance team to make a better working environment for employers to work in.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

- Ensure cleanliness of the store

- Operate Point of Sales (POS)

- Calculated sales of the day

- Conducted stock checks and receiving of new arrivals or restocks

- Replenishing of items for the display daily.

- Mentored and trained new staffs

- Discussed and implemented sales strategies to increase revenue.

- Part time barista

- Customer service

- Calibrate the coffee machine

- Assess the quality of the state of the store and perform quality checks

- Operate Point of Sale (POS)

- Calculated sales for the day

- Conducted stock checks and replenishing.

- Mentored and trained new part time staff.

- Part time customer service

- Food preparation

- Attained Food and beverage safety and hygiene certificate

- Operate Point of Sale (POS)

- Ensured cleanliness of the restaurant

- Assess the quality of the state of the store and perform quality checks