Ratnahwaty Rahman
Singapore
Summary
To expertise interpersonal & communication skills as well as to grow and the advance of the company with relevant knowledge and experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Overview
11
11
years of professional experience
Work History
Senior Manager for Wedding & Event Planner
De'Mure Weddings & DWS Events Pte Ltd
2015.07 - 2020.11
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated travel and accommodations for event attendees.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated transportation and parking arrangements for guests and vendors.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Supervised 15 helpers and co-workers.
Receptionist Cum Administrator
AET Tankers Pte Ltd
2012.07 - 2015.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with planning office events and meetings for smooth execution.
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained reception area with updated materials, contributing to welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Assisted with onboarding new clients and securing paperwork completion.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Organized, maintained and updated information in computer databases.
Secretary
3HPArchitects Pte Ltd
2009.11 - 2010.08
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Facilitated communication between departments for improved collaboration and project success.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Clinic Assistant
Killiney Family & Wellness Clinic
2009.06 - 2009.11
- Handling phone calls on enquiries
- Handling registration on new and existing patients
- Assist Doc
- Handling stock for medication
- Responsible for cash payments
- Doing dispensing of medication.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Replenished spaces with fresh linens for clinic use.
Education
Diploma in Leadership & Management -
SSTC Institute Pte Ltd
Singapore01.2021
GCE N Level -
Greenridge Secondary School
Bukit Panjang Singapore01.1997
Skills
- Positive Attitude & Energetic
- Fast Leaner
- Reliable
- Multi-tasking & Prioritization
- Analyse Customer Behaviour
- Personal Initiative
- People Development
- Personal Effectiveness
- Interpersonal Skills
- Decision Making
- Administrative Support
- Customer Service Oriented
- Teamwork
- Social Media Marketing
- Creative Thinking
- Communication
- Leadership
Others
$3500/-, $2500/-, Immediate
Nric
S8014843G
Personal Information
- Date of Birth: 05/20/80
- Nationality: Singaporean
- Marital Status: Married
References
- Erdawati, 9424 9372
- Lynn Abu Bakar, 9685 0165
Timeline
Senior Manager for Wedding & Event Planner
De'Mure Weddings & DWS Events Pte Ltd
2015.07 - 2020.11
Receptionist Cum Administrator
AET Tankers Pte Ltd
2012.07 - 2015.01
Secretary
3HPArchitects Pte Ltd
2009.11 - 2010.08
Clinic Assistant
Killiney Family & Wellness Clinic
2009.06 - 2009.11
Diploma in Leadership & Management -
SSTC Institute Pte Ltd
GCE N Level -
Greenridge Secondary School
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