RATNA GOWRY CHUA A/P RAMA CHANDRAN
Johor Bharu
Overview
7
7
years of professional experience
Work History
Housekeeping Coordinator/Admin
Yotel Singapore
04.2022 - Current
- Enhanced guest satisfaction by ensuring the timely completion and maintaining high-quality standards.
- Reduced guest complaints by effectively coordinating with the team to address issues promptly.
- Streamlined communication between staff and hotel management, resulting in improved efficiency and teamwork.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
- Completed schedules, shift reports, and other business documentation.
Supervisor
FamilyMart
08.2021 - 04.2022
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Gathered, organized and input information into digital database.
Senior Retail Assistant
FamilyMart
05.2021 - 08.2021
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
Housekeeping Supervisor
Berjaya Waterfront Hotel
11.2017 - 02.2018
- Worked with front desk to respond promptly to all guest requests.
- Assigned staff to specific shifts based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Housekeeping Coordinator/Admin
Berjaya Waterfront Hotel
07.2017 - 11.2017
- Maintained required records of work hours, budgets and payrolls.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Education
Diploma in Hotel Management -
MCHM International College
Bandar Dato' Onn, Johor01.2017
SPM: Distinctions in 10 Subjects -
SMK CHUNG HWA
Kuala Terengganu, Terengganu01.2013
Skills
- Proficient in Microsoft Word, Microsoft Excel, Microsoft Power Point, POS system, FCS and Opera System
- Able to work independently and as part of multi-disciplinary team
- Guest Relations
- Payroll Administration
- Customer service focus
ic number
961203-03-5362
personal information
- Age: 28
- Place of Birth: Kelantan
- License: B2, D
- Date of Birth: 12/03/96
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
references
- NURULADHA, 017-3537319, FamilyMart Gelang Patah, Store Manager
- Adli Hamdan, 013-7946850, FamilyMart Petron Prima, Assistant Store Manager
- Alargarsamy Kannan, +65 81196901, YOTEL Singapore, Supervisor
Languages
Chinese (Mandarin)
Chinese (Cantonese)
English
Malay
Timeline
Housekeeping Coordinator/Admin
Yotel Singapore
04.2022 - Current
Supervisor
FamilyMart
08.2021 - 04.2022
Senior Retail Assistant
FamilyMart
05.2021 - 08.2021
Housekeeping Supervisor
Berjaya Waterfront Hotel
11.2017 - 02.2018
Housekeeping Coordinator/Admin
Berjaya Waterfront Hotel
07.2017 - 11.2017
Diploma in Hotel Management -
MCHM International College
SPM: Distinctions in 10 Subjects -
SMK CHUNG HWA
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