Overview
Work History
Education
Skills
ic number
personal information
references
Languages
Timeline
Generic

RATNA GOWRY CHUA A/P RAMA CHANDRAN

Johor Bharu

Overview

7
7
years of professional experience

Work History

Housekeeping Coordinator/Admin

Yotel Singapore
04.2022 - Current
  • Enhanced guest satisfaction by ensuring the timely completion and maintaining high-quality standards.
  • Reduced guest complaints by effectively coordinating with the team to address issues promptly.
  • Streamlined communication between staff and hotel management, resulting in improved efficiency and teamwork.
  • Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
  • Trained new hires on proper housekeeping procedures, leading to increased consistency in service quality.
  • Completed schedules, shift reports, and other business documentation.

Supervisor

FamilyMart
08.2021 - 04.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Gathered, organized and input information into digital database.

Senior Retail Assistant

FamilyMart
05.2021 - 08.2021
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Streamlined inventory management processes for improved product availability and reduced stock discrepancies.


Housekeeping Supervisor

Berjaya Waterfront Hotel
11.2017 - 02.2018
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned staff to specific shifts based on abilities and daily requirements.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.

Housekeeping Coordinator/Admin

Berjaya Waterfront Hotel
07.2017 - 11.2017
  • Maintained required records of work hours, budgets and payrolls.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.

Education

Diploma in Hotel Management -

MCHM International College
Bandar Dato' Onn, Johor
01.2017

SPM: Distinctions in 10 Subjects -

SMK CHUNG HWA
Kuala Terengganu, Terengganu
01.2013

Skills

  • Proficient in Microsoft Word, Microsoft Excel, Microsoft Power Point, POS system, FCS and Opera System
  • Able to work independently and as part of multi-disciplinary team
  • Guest Relations
  • Payroll Administration
  • Customer service focus

ic number

961203-03-5362

personal information

  • Age: 28
  • Place of Birth: Kelantan
  • License: B2, D
  • Date of Birth: 12/03/96
  • Gender: Female
  • Nationality: Malaysian
  • Marital Status: Single

references

  • NURULADHA, 017-3537319, FamilyMart Gelang Patah, Store Manager
  • Adli Hamdan, 013-7946850, FamilyMart Petron Prima, Assistant Store Manager
  • Alargarsamy Kannan, +65 81196901, YOTEL Singapore, Supervisor

Languages

Chinese (Mandarin)
Chinese (Cantonese)
English
Malay

Timeline

Housekeeping Coordinator/Admin

Yotel Singapore
04.2022 - Current

Supervisor

FamilyMart
08.2021 - 04.2022

Senior Retail Assistant

FamilyMart
05.2021 - 08.2021

Housekeeping Supervisor

Berjaya Waterfront Hotel
11.2017 - 02.2018

Housekeeping Coordinator/Admin

Berjaya Waterfront Hotel
07.2017 - 11.2017

Diploma in Hotel Management -

MCHM International College

SPM: Distinctions in 10 Subjects -

SMK CHUNG HWA

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