Ratiya Kulsuwan
Summary
Proactive Executive Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
Work History
Concierge and Service
Equarius Hotel, Resort World Sentosa
Singapore, Singapore
01.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Manager
PTT Petroleum Trading, distributed & learning center, Roi-Et Hub
Roi-Et, Thailand
01.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Brand Sales & Marketing
Unilever Life
Bangkok, Thailand
01.2017 - 01.2021
- Coordinated closely with internal teams to ensure timely delivery of products and services, enhancing client satisfaction levels.
- Developed tailored presentations for key clients, illustrating unique benefits of each product offering.
- Exceeded annual sales quotas consistently by building loyal client base through exceptional relationship management skills.
- Drove brand loyalty engagements through social media channels by creating compelling content that resonated well with target audiences.
Executive Secretary to Hotel Manager
The Grand Fourwings Convention Hotel Bangkok
Bangkok, Thailand
01.2016 - 01.2019
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
- Collated and distributed agendas and minutes for all executive meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Personal Assistant to General Manager
BLUE Sydney, A Taj Hotel
Woolloomooloo, NSW, Australia
01.2011 - 01.2014
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Casual Housekeeping
Novotel Hotel, Manly Beach
Manly Beach, NSW, Australia
01.2011 - 07.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Customer Service Cashier
Malaysian Food House shop
Wynyard, NSW, Australia
01.2010 - 01.2010
- Worked as staff at the counter and cashier in Wynyard, NSW for short period during University’s holiday
- Organised cashier for busy hours
- Customer Services
- Assisted food preparation.
Waitress and Cashier
Thai-Volunteer Restaurant
Bondi, NSW, Australia
01.2007 - 01.2010
- Worked as waitress and cashier in Bondi, NSW for three years
- Organised stock to be ordered for the shop and invoices on behalf of the owners were away
- Organised staff’s payroll
- Customer Services included front of house and telephone requirements
- Organised overall cleanliness of the shop.
Au Pair
Thai-American Au Pair in America Company
Saratoga Spring NY and Carlisle, Massachusetts, USA
01.2006 - 01.2007
- Worked as Au Pair with Joseph family in Saratoga Spring NY and in Carlisle, Massachusetts USA totally thirteen months
- Personal Assistant to Parents and deal with children overall
- Worked under pressure due to children unpredictable emotion
- Dealt with school for any errands on behalf of their parents.
Education
Master of Science - Management Information Systems
Central Queensland University, Sydney Campus
Australia 12.2012
Associate of Science - Business Administration
Windsor Institute College, Sydney
Australia01.2008
Bachelor of Science - Information Science
Khonkaen University, Thailand
Thailand06.2006
Skills
- Effective problem solving
- Administrative Support
- Professional and mature
- Database Management
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Executive Schedule Management
- Team Coordination
- Relationship Building
- Decision-Making
- Critical Thinking
Englishskills - Ieltsbestscore
7.5, 6.5, 6.5, 7
Mobilesg
8919 6465
Personality
Reliable, friendly, enthusiastic, active, open mind, forgiving, being a giver, good attitude, peaceful, teamwork, service mind, proactive and developing.
References
- Mr. Sanjay Umashankar, GM of BLUE Sydney, A Taj Hotel, sanjay.umashankar@tajhotels.com
- Mr. Peerapong Supaorut, HM of GFW, Bangkok, Peerapong_s@grandfourwings.com
- Hotels@rwsentosa.com, Resort World Sentosa, Genting Singapore
Hobbies and Interests
Singing, watching, reading, jogging, travelling, learning
Timeline
Concierge and Service
Equarius Hotel, Resort World Sentosa
01.2023 - Current
Manager
PTT Petroleum Trading, distributed & learning center, Roi-Et Hub
01.2021 - 01.2022
Brand Sales & Marketing
Unilever Life
01.2017 - 01.2021
Executive Secretary to Hotel Manager
The Grand Fourwings Convention Hotel Bangkok
01.2016 - 01.2019
Casual Housekeeping
Novotel Hotel, Manly Beach
01.2011 - 07.2011
Personal Assistant to General Manager
BLUE Sydney, A Taj Hotel
01.2011 - 01.2014
Customer Service Cashier
Malaysian Food House shop
01.2010 - 01.2010
Waitress and Cashier
Thai-Volunteer Restaurant
01.2007 - 01.2010
Au Pair
Thai-American Au Pair in America Company
01.2006 - 01.2007
Master of Science - Management Information Systems
Central Queensland University, Sydney Campus
Associate of Science - Business Administration
Windsor Institute College, Sydney
Bachelor of Science - Information Science
Khonkaen University, Thailand