Ratiya Kulsuwan
Summary
Proactive Executive Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
19
19
years of professional experience
Work History
Concierge and Service
Equarius Hotel, Resort World Sentosa
01.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Manager
PTT Petroleum Trading, distributed & learning center, Roi-Et Hub
01.2021 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Brand Sales & Marketing
Unilever Life
01.2017 - 01.2021
- Coordinated closely with internal teams to ensure timely delivery of products and services, enhancing client satisfaction levels.
- Developed tailored presentations for key clients, illustrating unique benefits of each product offering.
- Exceeded annual sales quotas consistently by building loyal client base through exceptional relationship management skills.
- Drove brand loyalty engagements through social media channels by creating compelling content that resonated well with target audiences.
Executive Secretary to Hotel Manager
The Grand Fourwings Convention Hotel Bangkok
01.2016 - 01.2019
- Handled confidential information in professional manner.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Strengthened relationships with clients through attentive service and prompt issue resolution.
- Collated and distributed agendas and minutes for all executive meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Personal Assistant to General Manager
BLUE Sydney, A Taj Hotel
01.2011 - 01.2014
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
Casual Housekeeping
Novotel Hotel, Manly Beach
01.2011 - 07.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Customer Service Cashier
Malaysian Food House shop
01.2010 - 01.2010
- Worked as staff at the counter and cashier in Wynyard, NSW for short period during University’s holiday
- Organised cashier for busy hours
- Customer Services
- Assisted food preparation.
Waitress and Cashier
Thai-Volunteer Restaurant
01.2007 - 01.2010
- Worked as waitress and cashier in Bondi, NSW for three years
- Organised stock to be ordered for the shop and invoices on behalf of the owners were away
- Organised staff’s payroll
- Customer Services included front of house and telephone requirements
- Organised overall cleanliness of the shop.
Au Pair
Thai-American Au Pair in America Company
01.2006 - 01.2007
- Worked as Au Pair with Joseph family in Saratoga Spring NY and in Carlisle, Massachusetts USA totally thirteen months
- Personal Assistant to Parents and deal with children overall
- Worked under pressure due to children unpredictable emotion
- Dealt with school for any errands on behalf of their parents.
Education
Master of Science - Management Information Systems
Central Queensland University, Sydney Campus
Australia 12.2012
Associate of Science - Business Administration
Windsor Institute College, Sydney
Australia01.2008
Bachelor of Science - Information Science
Khonkaen University, Thailand
Thailand06.2006
Skills
- Effective problem solving
- Administrative Support
- Professional and mature
- Database Management
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Executive Schedule Management
- Team Coordination
- Relationship Building
- Decision-Making
- Critical Thinking
Englishskills - Ieltsbestscore
7.5, 6.5, 6.5, 7
Mobilesg
8919 6465
Personality
Reliable, friendly, enthusiastic, active, open mind, forgiving, being a giver, good attitude, peaceful, teamwork, service mind, proactive and developing.
References
- Mr. Sanjay Umashankar, GM of BLUE Sydney, A Taj Hotel, sanjay.umashankar@tajhotels.com
- Mr. Peerapong Supaorut, HM of GFW, Bangkok, Peerapong_s@grandfourwings.com
- Hotels@rwsentosa.com, Resort World Sentosa, Genting Singapore
Hobbies and Interests
Singing, watching, reading, jogging, travelling, learning
Timeline
Concierge and Service
Equarius Hotel, Resort World Sentosa
01.2023 - Current
Manager
PTT Petroleum Trading, distributed & learning center, Roi-Et Hub
01.2021 - 01.2022
Brand Sales & Marketing
Unilever Life
01.2017 - 01.2021
Executive Secretary to Hotel Manager
The Grand Fourwings Convention Hotel Bangkok
01.2016 - 01.2019
Casual Housekeeping
Novotel Hotel, Manly Beach
01.2011 - 07.2011
Personal Assistant to General Manager
BLUE Sydney, A Taj Hotel
01.2011 - 01.2014
Customer Service Cashier
Malaysian Food House shop
01.2010 - 01.2010
Waitress and Cashier
Thai-Volunteer Restaurant
01.2007 - 01.2010
Au Pair
Thai-American Au Pair in America Company
01.2006 - 01.2007
Master of Science - Management Information Systems
Central Queensland University, Sydney Campus
Associate of Science - Business Administration
Windsor Institute College, Sydney
Bachelor of Science - Information Science
Khonkaen University, Thailand
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