Summary
Overview
Work History
Education
Skills
Placeofbirth
Personal Information
Software
Certification
Timeline
Generic

RATHIPRIYA RAJENDRAN

Singapore

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An organized and dependable candidate is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Scheduler - Calendar Management

Learncollab Pte Ltd
08.2024 - Current
  • Turned Around Center Profitability: Single-handedly transformed a loss-making center into a profitable entity by optimizing scheduling processes, enhancing trainer engagement, and implementing cost-effective measures.
  • Coordinate Trainer Engagement: Communicate with trainers to confirm availability and send out engagement emails to finalize bookings.
  • Manage Training Schedules: Develop and maintain detailed training schedules, ensuring alignment with trainer availability and course requirements.
  • Logistics Support: Oversee logistics coordination, including venue bookings, equipment setup, and distribution of training materials.
  • Maintain Records: Update and manage records of trainer engagements and schedules, ensuring accuracy and accessibility for reporting.
  • Ensure Compliance: Monitor adherence to training schedules, address deviations, and prepare reports for management review.
  • Facilitate Communication: Act as the primary liaison between trainers and the organization to address scheduling queries and concerns.
  • Drive Process Improvement: Identify and implement improvements to streamline scheduling processes and enhance overall efficiency.
  • Screen and Interview Trainers: Conduct thorough screening of up to 20 resumes monthly to ensure trainers and personnel meet course requirements, followed by interviews to assess their qualifications and fit for the role

Organisation Support Cum Personal Assistant

Learncollab Pte Ltd
01.2024 - Current
  • Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
  • Assisted in developing comprehensive briefing documents before important meetings, ensuring the CEO was well-prepared for every discussion.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Coordinated executive team meetings, ensuring all necessary materials were prepared in advance for effective discussions.
  • Monitored industry trends and competitor activities to keep the CEO informed about relevant developments in the market.
  • Ensured timely execution of projects by coordinating with cross-functional teams on behalf of the CEO.
  • Coordinated events and worked on ad hoc projects.

Learning Support Officer - Centre Operations

Learncollab Pte Ltd
01.2024 - Current
  • Ensure Compliance with ISO 29993: Assist in the operation and management of classes, ensuring adherence to ISO 29993 standards for learning services.
  • Stay Updated on WSH Guidelines: Regularly review and implement updates from the WSH Council, including Technical Notes, to maintain best practices in Workplace Safety and Health (WSH) classes.
  • Promoted a positive learning culture within the school community by modeling respect, empathy, and professionalism at all times.
  • Prepared materials and resources for lesson delivery, streamlining the teaching process for educators.
  • Assisted in the implementation of classroom accommodations, such as visual aids or modified materials, to better support students with diverse learning needs.
  • Enhanced student understanding by providing individualized support and accommodations in line with IEPs and 504 plans.
  • Participated in professional development activities to stay current on educational trends and enhance skills as a Learning Support Assistant.
  • Maintained and renewed professional licenses and certifications on schedule.
  • Stayed up-to-date on most recent curricula and teaching strategies.

Admissions Counsellor

Global Indian International School
09.2023 - 12.2023
  • Improved admissions process efficiency by creating an automated system for accepting and processing applications
  • Developed and implemented strategies to increase the number of first-generation college students
  • Advising higher grade students' on curricular choices, as needed, and works with students to understand college admissions for different educational systems, especially aspects unique to them
  • Understand consumer's behavior and the factors affecting buying decisions through regular competitor
  • Develop and maintain an in-depth knowledge and understanding of competitors
  • Adhere to compliances and processes, while ensuring documentation is properly maintained
  • Participate in available educational conferences and seminars to obtain knowledge of new competitors' product and new initiatives
  • Maintain good service relationship with existing parents and establish new contacts/referrals and recruitment leads to achieve recruitment target
  • Develop and maintain good working relationship with various stakeholders
  • Perform other duties as assigned by the supervisor.

Executive Assistant to the Chief Operating Officer

LETS Pte Ltd
04.2022 - 08.2023
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
  • Handled confidential and sensitive information with discretion and tact
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Facilitated training and onboarding for incoming office staff
  • Developed and maintained automated alert systems for important deadlines
  • Organized and coordinated conferences and monthly meetings
  • Transcribed meeting minutes to support sales, business development and senior management teams
  • Filed paperwork and organized computer-based information
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Took notes and dictation at meetings
  • Wrote reports, executive summaries and newsletters
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
  • Promoted team productivity by keeping supplies organized and well-stocked

Learning Support Executive

Learncollab Pte Ltd
7 2022 - 8 2023
  • Schedule appointments and maintain calendars & class schedules
  • Schedule and co-ordinate weekly or other meetings
  • Assist in class registration process (logistic administration)
  • Collating and distributing mails
  • Preparation of documents such as memos, emails, invoices, sales & operational reports and other correspondence
  • Preparing & updating of SOPs
  • Coordinate and manage and maintain training resources within budget allocation
  • Involved in asset and inventory reconciliation
  • Provide support to sales team and trainers in facilitation of class
  • Involved in Pre and Post preparation to make sure smooth flow of class/training
  • Assists to troubleshoot technical issue (e.g.: Participants' login issue)
  • Ensuring proper implementation of Company's systems, policies, and procedures
  • Tracking client payments for course completion
  • Other adhoc tasks as assigned

Learning Support Assistant

Learncollab Pte Ltd
07.2021 - 07.2022
  • Complied with policies regarding mandatory reporting, confidentiality and data protection
  • Supported Trainer in lesson planning and learning activities
  • Assisted with development and analysis of Individual Education Plans (IEP) and Behavior Support Plans (BSP)
  • Promoted inclusion and diversity of student population through Young Adults and Seniors training and seminars
  • Collaborated with teachers and staff members to evaluate program success and alignment with student needs
  • Facilitated student engagement and collaboration to enhance classroom learning
  • Supported interaction between students during group work activities using guided conversation
  • Studied and implemented various strategies in each classroom to meet needs of each student
  • Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.

Customer Service Representative

Ministry of Manpower
01.2021 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer emails with minimal wait times
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Maintained up-to-date knowledge of product and service changes
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Telesales Executive

Grab
11.2019 - 12.2020
  • Educated customers on product and service benefits, explaining features and answering questions
  • Pitched products and services to potential customers, securing new deals and sales opportunities
  • Asked relevant questions to assist customers with selecting needed products and services
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues
  • Made average of 150 outbound and inbound calls per day
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems
  • Opened new accounts and documented personal, demographic, and payment information in system
  • Documented customer interactions and transactions, maintaining accurate records of all dealings
  • Provided information about available products and services, membership details, and purchase advantages
  • Observed and learned changing customer requirements and adapted sales strategies as needed.

Customer Service Representative

Singtel Shop
11.2018 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

O Levels -

Bowen Secondary School
Singapore
01.2014 - 05.2018

Skills

Schedule Management

Account Management

Key relationship development

Competitor Analysis

Effective Multitasking

Workflow Optimization

Telephone Etiquette

AR/AP

Decision-Making

Adaptability and Flexibility

Team Collaboration

Administrative Support

Placeofbirth

Singapore

Personal Information

  • Date of Birth: 12/03/2001
  • Nationality: Singaporean
  • Driving License: Class 3

Software

Microsoft Office

TMS System

Salesforce

Notion

Xero

Hubspot

Certification

Data Protection Management-3

Timeline

Scheduler - Calendar Management

Learncollab Pte Ltd
08.2024 - Current

Organisation Support Cum Personal Assistant

Learncollab Pte Ltd
01.2024 - Current

Learning Support Officer - Centre Operations

Learncollab Pte Ltd
01.2024 - Current

Admissions Counsellor

Global Indian International School
09.2023 - 12.2023

Executive Assistant to the Chief Operating Officer

LETS Pte Ltd
04.2022 - 08.2023

Data Protection Management-3

01-2022

Learning Support Assistant

Learncollab Pte Ltd
07.2021 - 07.2022

Customer Service Representative

Ministry of Manpower
01.2021 - 06.2021

Telesales Executive

Grab
11.2019 - 12.2020

Customer Service Representative

Singtel Shop
11.2018 - 12.2018

O Levels -

Bowen Secondary School
01.2014 - 05.2018

Learning Support Executive

Learncollab Pte Ltd
7 2022 - 8 2023

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RATHIPRIYA RAJENDRAN