RATHI DEVI VIJANARAYAN

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Plan and implement Army's defence relations activities and events involving principals from MINDEF/SAF and foreign delegations, including protocol and hospitality arrangements.
• Act as advisor on matters relating to protocol to other stakeholders in organization
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships with internal and external stakeholders.
• Identified issues, analyzed information and provided solutions to problems.

• Oversee day-to-day medical screening operations for up to 130 cases per day
• To review and evaluate Section’s work processes periodically for improved work effectiveness and efficiency
• Responsible for ensuring smooth flow of day to day operations in Anthropometry Sector which consists of ECGs, Blood Pressure and Height and Weight
• Supervise team of medics to perform medical screening tests, including providing necessary training and quality control
• Manpower management: which includes scheduling of medic’s duties, managing their training, discipline, offs and leaves
• To review and update training syllabus for service medic’s On-The-Job Training Program so as to ensure relevance
• Logistics management: To ensure all medical equipment and infrastructure are in excellent working condition; includes replacement of old equipment periodically
• To ensure all maintenance contracts are valid for both preventive and maintenance services
• Ensures disposable and medical items are adequately stocked
• Update and maintain ISO work manuals
• Handling complaints and resolving them to ensure service excellence is maintained
• Maintenance of medical records and ensuring confidential data are stored appropriately
• Managing Pre-Enlistees’ and parents’ expectations and addressing their concerns/questions relating to NS matters / appointment matters for follow ups

Secondary Appointments:

A) Staff and Administrative Duties

• Perform secretarial duties for monthly Clinical Operation’s Meeting which requires coordinating of meetings and booking of respective venues
• Recording of NOM for meeting and ensuring NOM is circulated to all attendees in timely manner
• Plan agenda for upcoming meetings

B) Service Quality Development

• Implementation of attending Service Quality courses to address gaps in service delivery and service design through formal training programmes
• Initiate and spear-head projects on improvising clinical services such as implementation of Refreshment corner for Pre-Enlistees and parents, re-designing of medical screening workflow, revamped clinical stations’ signages for enhanced navigation and visibility
• Part of design and execution committee in implementing Queue System for Medical Consultation Rooms
• Developed and conducted 360 Peer Review Programme for unit staffs on quarterly basis
• Conceptualize and facilitate service delivery training workshops for NSFs to deliver better service experience for Pre-Enlistees undergoing medical review
• Part of Unit’s events planning such as Change of Command Ceremony for Commanding Officers,
• Commander of CMPB and CMPB Anniversary.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken
• Check to ensure that appropriate changes were made to resolve customer’s problems
• Refer unresolved customer grievances to designated departments for further investigations
• Deliver personalized service over telephone to customers in call centre on banking products, accounts, and services enquiries in effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

• Supervise students during classroom timings
• Prepare lesson materials, bulletin board displays, exhibits, equipment and demonstrations
• Use computers, audio-visual aids and other equipment and materials to supplement presentations
• Completed 2 years of training in NIE and a 5-week attachment at a primary school.

• Aided in educating the travellers with the enforcement of the then newly implemented security measures with regards to the limitations imposed on liquid based items carried in hand-carry luggage.

• Operate office equipment such as fax machines, copiers and phone systems and use computers for spreadsheet, word processing, database management and other applications
• Create and maintain database which consists of all information pertaining to the current and prospective clients, including contact information, policy information and notes on the outcome of correspondence.

• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.