Rasyiqah Hirwan
Summary
A highly adaptable and driven professional with a strong ability to collaborate and thrive in dynamic environments. Known for being detail-oriented and creative, I excel at problem-solving and developing innovative solutions. My excellent communication and organizational skills allow me to effectively manage tasks and lead teams toward achieving goals. With a proactive mindset and a strong sense of empathy, I build positive relationships and foster a productive work environment. I am committed to delivering results while maintaining a resilient and reliable approach to every challenge.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Nippon Express
07.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Handle stock fulfillment using FIFO method.
- Return and refund request from customers
- Order fulfillment for Uniqlo Singapore using the AS400 system
- Developed relationships with key carriers, fostering loyalty and repeat business through personalized attention and support.
Senior Executive Assistant
NUHS
11.2022 - 04.2023
- Facilitated onboarding and offboarding processes, including staff pass preparation and exchange
- Managed Singapore Nursing Board applications for new hires
- Supported exit clearance and generated staff-related documents using myHR and successfactors
Admin Assistant
International Refreshment Singapore
06.2022 - 10.2022
- Creation of Purchase request, Purchase Orders and MIGO
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Admin Assistant
NUHS
11.2021 - 04.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Worked closely with the Professor to handle his administrative tasks.
- Handle doctors rosters and leave records
- Liaise with doctors if there is any required administrative tasks.
Before and After School Care Assistant
NASCANS
05.2021 - 11.2021
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
- Assist to conduct lessons according to center's curriculum and manage care routines
- Ensuring and guiding students to complete their school homework
Logistics Planner and Shipping and Receivi
Alcon Manufacturing
03.2020 - 08.2020
- Improved order fulfillment rates by streamlining warehouse processes and enhancing communication between departments.
- Managed inventory levels effectively, ensuring timely delivery of products to customers while minimizing storage costs.
- Created contingency plans for potential disruptions in the supply chain, minimizing delays or losses due to unforeseen events.
- Implemented a robust demand planning process to forecast customer needs accurately and reduce stockouts.
- Usage of SAP software
Events Intern
Gees Marketing
11.2017 - 02.2018
- Marketing of events for Health Promotion Board
- Proposal do up for upcoming event for Health Promotion Board
- Supported events execution and venue set up and tear down.
- Managed inventory of event supplies, ensuring timely replenishment when required.
- Participated in post-event evaluations, providing valuable feedback for future improvements.
Waitress
Earles Swensens
10.2015 - 03.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Supply Chain Management - Logistics And Supply Chain Management
Republic Polytechnic
Woodlands, Singapore04-2021
Events Management - Business
Institute of Technical Education College Central
Ang Mo Kio, Singapore05-2018
GCE Ordinary Levels -
Jurong West Secondary School
Jurong West, Singapore12-2016
Skills
- Account management
- Documentation skills
- Complaint handling
- Customer focus
- Logistics management
- Customer service excellence
- Documentation
- Customer service
- Microsoft outlook, word, and Excel
- Problem-solving
- Administrative support
- Meticulous attention to detail
- Work prioritization
- Time management
- Excellent time management skills
- Decision-making
- Customer relationship management (CRM)
- Deadline oriented
- Technical support
- Relationship building
- Organizational skills
- Critical thinking
- Excellent communication
Adventure
An adventurous and resourceful professional with a passion for exploring new challenges and opportunities. Known for a proactive approach to problem-solving, I thrive in fast-paced, ever-changing environments. My adaptability and resilience allow me to tackle obstacles with creativity and confidence, while my strong communication and teamwork skills help me build connections and lead initiatives. Whether navigating new projects or taking on unfamiliar tasks, I embrace growth and innovation, always seeking to expand my horizons and push the limits of what’s possible.
Additional Information
- Proficient in Microsoft Office, SAP, Dreamweaver, HTML, macOS
- Have experience in building a desktop
- Passionate about troubleshooting and resolving problems
- Passionate about capturing moments through the lens and telling stories visually.
Timeline
Customer Service Coordinator
Nippon Express
07.2023 - Current
Senior Executive Assistant
NUHS
11.2022 - 04.2023
Admin Assistant
International Refreshment Singapore
06.2022 - 10.2022
Admin Assistant
NUHS
11.2021 - 04.2022
Before and After School Care Assistant
NASCANS
05.2021 - 11.2021
Logistics Planner and Shipping and Receivi
Alcon Manufacturing
03.2020 - 08.2020
Events Intern
Gees Marketing
11.2017 - 02.2018
Waitress
Earles Swensens
10.2015 - 03.2016
Supply Chain Management - Logistics And Supply Chain Management
Republic Polytechnic
Events Management - Business
Institute of Technical Education College Central
GCE Ordinary Levels -
Jurong West Secondary School
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