Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rashyd Haniff

Rashyd Haniff

Summary

Professional with strong background in training and facilitation with more than a decade of training experience. Adept at designing and delivering engaging educational programs. Focused on driving team collaboration and achieving results, with proven ability to adapt to changing needs. Skilled in instructional design, curriculum development, and effective communication, combined with passion for empowering others through knowledge and skills development. Known for reliability and fostering positive learning environments.

Overview

17
17
years of professional experience

Work History

Training Facilitator / Picker

PandaMart (FoodPanda)
03.2024 - Current
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Provide guidance and training on how to pick & pack for following SOPs during the night shift
  • Train new candidates on safety warehouse procedures during inbound receiving and also restocking

Founder / Self Employed

Upside Down Coffee
04.2017 - 04.2025
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Conducted workshops and trainings for accounts and customers.
  • Set SOP and standards for operations.
  • Maintain professional relationship with accounts.
  • Roasted and profiled coffees for accounts needs in their F&B setup.
  • Managed P&L of business and also overlooked projects/collaborations with businesses.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

Head Trainer

Dutch Colony Coffee Co.
05.2012 - 01.2017
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
  • Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations.
  • Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
  • Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
  • Streamlined operations by creating efficient work schedules for barista team members.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.

Barista

Toby's Estate Coffee
05.2010 - 08.2011
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Senior Barista

Jones The Grocer
04.2008 - 01.2010
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Streamlined beverage preparation, resulting in reduced wait times for customers.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Collaborated closely with team members to boost productivity during peak hours.

Education

Diploma - Digital Visual Effects

Ngee Ann Polytechnic
Singapore
01-2008

Skills

Mentoring

Activity planning

Creativity and innovation

Quality assurance

Training needs analysis

Curriculum development

Learning management systems

Business administration

Employee mentoring

Product development

Workshop coordination

Design

Timeline

Training Facilitator / Picker

PandaMart (FoodPanda)
03.2024 - Current

Founder / Self Employed

Upside Down Coffee
04.2017 - 04.2025

Head Trainer

Dutch Colony Coffee Co.
05.2012 - 01.2017

Barista

Toby's Estate Coffee
05.2010 - 08.2011

Senior Barista

Jones The Grocer
04.2008 - 01.2010

Diploma - Digital Visual Effects

Ngee Ann Polytechnic

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Rashyd Haniff