Rashmi Patil
Summary
Focused Senior Business Analyst with 15 years driving successful business processes for IT companies. Dedicated to maximizing impact of key performance metrics to enhance business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
AIMS Software
09.2022 - Current
- Utilizing strong facilitation skills to gather and document requirements from various stakeholders.
- Elicit requirements and implement process management systems for Grant Management Software
- Liaise extensively with external and internal stakeholders
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Software customization, add new functionality to existing computer systems
- Conduct testing to ensure that the systems work as expected
- Provide training and UAT support
- Assistance in Business cases, Vision documents, Project Charters and Bespoke customer documentations.
- Supporting users on change control and system updates.
Project Management Consultant / Transition Management Specialist/ Scrum Master
Honeywell Technology Solutions
01.2015 - 12.2021
- Managed 9 Finance Projects end to end right from Project Charter, Scope, Resource Management, Meetings with stakeholders and Business till the complete closure of Project using both Agile methodologies for few projects as well as traditional waterfall methodology
- Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
- Streamlined project management processes by implementing Agile methodologies, resulting in increased efficiency and faster project completion times.
- Improved client satisfaction by consistently delivering projects on time and within budget constraints.
Travel and Expense (CONCUR) Technical Support Team
Honeywell Technology Solutions
08.2010 - 12.2014
- Closely worked with American Express, Bank of China, Citibank
- Complete end to end management of the Application Migrations / Transition to the external companies.
- Streamlined expense reporting process by implementing automated tools and clear guidelines.
- Reduced discrepancies in travel expenses by conducting thorough and timely audits on submitted reports.
Orange UK Charging & Billing Application and Production Support
NTT DATA Services
09.2007 - 08.2010
- Worked in Orange UK Charging & Billing production support / maintenance project in Bangalore
- This project includes solving application related issues raised in form of critical trouble tickets
- This includes root cause analysis in finding the cause for the issue and resolving the same and resolving the trouble tickets in the given time schedule
- Enhanced production efficiency by performing routine equipment maintenance and troubleshooting.
- Reduced machine downtime with proactive identification and resolution of technical issues.
Education
Master of Computer Applications -
Siddaganga Institute of Technology
01.2007
Bachelor of Computer Applications -
VTU Karnataka
01.2005
Skills
- Forecasting and Planning
- Business and Data Analysis
- Business Process Mapping
- Stakeholder Management
- Requirements Gathering
- Problem Solving
- Workflow Analysis
- Test Case Scenarios
- Concur Premier Application
- Jira
- Certified Scrum Master
- Project Management
- Transition Management
- Certified Salesforce Admin
- Software Engineering Methodologies
- Agile Methodology
Certification
- Certified Scrum Master, 000974980
- ITIL V3 Certified, Honeywell
- Honeywell PMP Training
- Six Sigma Green Belt Certified, Honeywell
- Salesforce Admin certification, 2489201
Languages
English
Kannada
Hindi
Tamil
Personal Information
- Pan Number: ARNPP0125D
- Date of Birth: 01/12/84
Merits And Achievements
- Awarded “Spot Award” for Contribution towards resolution of EMEA Cash Reimbursement Issue resolution in October and introducing & continually improving in the overall Batch Job Monitoring process for Concur
- Awarded “Spot Award” for Whitepaper idea contribution in the “Challenges in Cloud Application Deployment”
- Team award for successfully rolling out Concur Premier application in Cloud
- Excellence award for coordination in implementing legal and HR applications in Salesforce
Beliefs
- Efficient processes reap to Organization productivity
- Hard work is the key to success
- My results are always worth my efforts
- I can grow only if the organization grows
- Continuous learning & improvement
Hobbies and Interests
- Running
- Hiking
- Cooking
References
Available on request
Timeline
Senior Business Analyst
AIMS Software
09.2022 - Current
Project Management Consultant / Transition Management Specialist/ Scrum Master
Honeywell Technology Solutions
01.2015 - 12.2021
Travel and Expense (CONCUR) Technical Support Team
Honeywell Technology Solutions
08.2010 - 12.2014
Orange UK Charging & Billing Application and Production Support
NTT DATA Services
09.2007 - 08.2010
Master of Computer Applications -
Siddaganga Institute of Technology
Bachelor of Computer Applications -
VTU Karnataka
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