Rashmi Dilhani
Summary
Dynamic customer service professional with experience at Saravana Bhavan, excelling in active listening and critical thinking. Proven ability to resolve inquiries efficiently while maintaining high service standards. Skilled in data entry and adept at managing transactions, contributing to a seamless customer experience in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Saravana Bhavan - Singapore
04.2024 - Current
- Assisted customers with inquiries and product information, ensuring timely resolution of issues.
- Processed customer orders and managed transactions efficiently using point-of-sale systems.
- Collaborated with team members to maintain high standards of customer service and support.
- Learned company policies and procedures to provide accurate information to customers.
Commis Chef
Softlogic Glomark
06.2022 - 06.2023
- Prepared and assembled ingredients for various dishes in fast-paced kitchen environment.
- Assisted chefs in executing menu items while adhering to quality and presentation standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated kitchen equipment safely and efficiently, following proper usage protocols.
Education
Advance Diploma - Hospitality And Tourism Management
Academies Australasia College
03.2025
Diploma - Hospitality And Tourism Management
Academies Australasia College
02.2024
Certificate Iii In Commercial Cookery - Culinary Arts
Australasian Academy
Sri Lanka 01.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Successfully completed Certificate course in Computer Science with a Honors - American College of Higher Education.
❖ Successfully completed Certificate course in Computer Application with a Distinction - American College of Higher Education.
❖ Successfully completed Certificate course in Spoken English and Grammar with a Honors - American College of Higher Education.
❖ Completed Russian Language level 1 with grade 4.
Timeline
Customer Service Representative
Saravana Bhavan - Singapore
04.2024 - Current
Commis Chef
Softlogic Glomark
06.2022 - 06.2023
Advance Diploma - Hospitality And Tourism Management
Academies Australasia College
Diploma - Hospitality And Tourism Management
Academies Australasia College
Certificate Iii In Commercial Cookery - Culinary Arts
Australasian Academy
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