Rashida RajatMarican
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Operations Manager
KidZania Singapore Under Sim Leisure Group Ltd
10.2023 - 10.2024
- Directed operations team to achieve operational excellence and deliver outstanding customer service.
- Trained team members on best practices and company policies.
- Developed and enforced operational guidelines for staff efficiency.
- Managed operational costs, audits, and risk assessment activities.
- Collaborated with cross-functional teams to streamline processes and attain operational goals.
- Assisted in budget planning and implemented cost control strategies.
- Ensured seamless daily operations across Attractions and Recreations departments.
- Oversaw opening and closing procedures of KidZania park, ensuring safety and guest satisfaction.
- Coordinated with other departments for smooth park operations and scheduling.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Delegated tasks effectively to maintain departmental efficiency and high-quality outcomes.
- Managed inventory control to support uninterrupted departmental operations.
- Maintained accurate records in compliance with company and legal standards.
- Proposed and implemented improvements for increased departmental efficiency.
- Executed duties with professionalism, upholding KidZania service standards and objectives.
- Generated and monitored purchase orders in line with procurement protocols.
- Engaged with suppliers and vendors to manage orders and delivery logistics.
- Administered procurement and tender processes in accordance with established guidelines.
- Conducted comprehensive procurement functions, including order creation, receipt monitoring, and vendor performance evaluations.
- Led operations team to ensure excellence in service and cost efficiency
- Managed procurement lifecycle, ensuring adherence to policies
- Reason for leaving: End of contract
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Customer Service Executive
OCBC Bank / Success Human Resources Centre Pte Ltd
05.2018 - 09.2023
- Processing and Handling of customers’ requests received via SMS/IVR.
- Provide outcomes to customers via SMS.
- Log and close the requests and other administrative work.
- Complying with bank’s policies and procedures as well as local laws and regulations.
- Other ad-hoc tasks as assigned.
- Reason for leaving: End of contract
Programmer/Customer Service Officer
Health Promotion Board / National Steps Challenge
03.2017 - 01.2018
- Manage customers from various sources in resolving issues faced with their steps trackers.
- Providing various troubleshooting steps for various trackers.
- Oversee the database from the contact centre daily.
- Resolving technical issues to ensure that quality data can be extracted for detailed analysis and reporting.
- Manage and strategize a deliverable timeline and collaborate with customer care centre and contact centre to ensure timely submission of reports, information and/or provision of relevant data.
- Oversee and administer the diagnostic logs records system for troubleshooting.
- Reason for leaving: End of contract
Executive Assistant
Singapore Sports Council
02.2012 - 02.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Senior Service Executive
DBS Bank Asia
04.2013 - 01.2017
- Provides account services to customers by receiving deposits and loan payments and cheques encashment.
- Records currency transaction reports.
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs.
- Completes special requests by closing accounts, exchanging foreign currencies, providing special statements, copies, and referrals; completing safe-deposit box procedures.
- Reconciles cash drawer by providing cash transactions accounting and packaging currency and coins; reconciling loan and other
- Reason for leaving: Opted for part time work due to pregnancy
Education
Diploma - Info-Communications
Temasek Polytechnic
01.2011
GCE 'O' Levels - undefined
Manjusri Secondary School
01.2007
Skills
- Computer Literacy
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Staff management
- Planning and implementation
- Inventory management
- Customer relationship management
- MS office
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Arabic
Intermediate (B1)
Timeline
Operations Manager
KidZania Singapore Under Sim Leisure Group Ltd
10.2023 - 10.2024
Customer Service Executive
OCBC Bank / Success Human Resources Centre Pte Ltd
05.2018 - 09.2023
Programmer/Customer Service Officer
Health Promotion Board / National Steps Challenge
03.2017 - 01.2018
Senior Service Executive
DBS Bank Asia
04.2013 - 01.2017
Executive Assistant
Singapore Sports Council
02.2012 - 02.2017
GCE 'O' Levels - undefined
Manjusri Secondary School
Diploma - Info-Communications
Temasek Polytechnic
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