Raphiphan Krathum
CDF SG PTE. LTD., Singapore
Singapore
4
Languages
14
years of professional experience
Retail Sales Associate with retail cashier and customer service experience in fast-paced store settings. Supports upselling and cross-selling by answering product questions, guiding purchase decisions, and keeping checkout interactions efficient. Handles cash accurately, maintains a welcoming floor presence, and helps keep store operations moving smoothly.
Work History
Sales Associate
1 Year 3 Months- MCM Department
- Delivered exceptional luxury customer service while creating a personalized shopping experience.
- Assisted customers in selecting MCM products based on their needs and preferences.
- Achieved individual and store sales targets through effective selling and product knowledge.
- Built strong relationships with customers to encourage repeat business and customer loyalty.
- Handled cashier duties, POS transactions, and maintained accurate sales records.
- Maintained visual merchandising standards and ensured the store was well-presented at all times.
- Supported stock replenishment, inventory checks, and daily store operations.
- Worked collaboratively with the team to achieve sales and service excellence.
Customer service executive
1 Year 3 Months- Recorded customer interactions, providing valuable data for management review.
- Offered additional products and services to boost company sales.
- Coordinated with other departments for efficient problem resolution.
- Delivered exceptional service to increase customer loyalty.
- Responded to customer queries and provided excellent customer service.
Cashier
3 Years- Collaborated closely with store management for daily operations success.
- Balanced till at end of day, maintaining accurate records.
- Packaged customer items carefully, ensuring merchandise safety.
- Greeted each customer warmly, creating a friendly shopping environment.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
Customer service officer
3 Years 4 Months- Followed company guidelines to ensure consistent quality of service.
- Met daily targets by efficiently managing workload within set timelines.
- Maintained up-to-date knowledge about products and services, assisting informed decision making.
- Facilitated smooth transactions by accurately processing sales and payments.
- Improved customer satisfaction by providing prompt and efficient service.
Supermarket cashier
2 Years 8 Months- Counted money at beginning and end of each shift to maintain financial accuracy.
- Provided change accurately to prevent financial discrepancies.
- Followed all supermarket procedures regarding purchase returns or exchanges.
- Used barcode scanner proficiently, speeding up transaction times.
- Packaged groceries carefully to avoid damage during transit.
Education
Certificate of Higher Education Basic Education Curriculum
Completed Qualification
Skills
Customer engagement
Complaint resolution
Escalation handling
Bilingual or multilingual
Interdepartmental coordination
Salesforce
Inventory control systems
Basic accounting
Sales support
Upselling and cross-selling
Service recovery
Store opening & closing procedures
LANGUAGES
English - B2
Upper intermediate
Chinese (Mandarin) - B1
Intermediate
References
- Wei, Sheng, manager, 88739194, Wei Sheng / manager / mobile: 88739194
- Limei, team player, 8910257, Limei / team player / mobile: 8910257
Accomplishments
- Received 7 compliments from customers via manager's email / Charles & Keith in Singapore
- Received 1 compliment from customer via organization's certificate / Shengsiong in Singapore
Timeline
Sales Associate
CDF SG PTE. LTD., Singapore
05.2025 - CurrentRead More
Customer service executive
Charles & Keith
07.2023 - 10.2024Read More
Cashier
Shengsiong
02.2019 - 02.2022Read More
Customer service officer
A | Z
03.2015 - 07.2018Read More
Supermarket cashier
Big C
04.2012 - 12.2014Read More
Education Service Center
Certificate of Higher Education Basic Education Curriculum
Read More