Rapeepun Promsrimai
Singapore,Yishun
Overview
2
2
years of professional experience
Work History
Technical Support Advisor
Apple
02.2022 - Current
- Continuously updated personal technical knowledge through Training and self-study to better serve the needs of customers.
- Participated in weekly meetings to discuss ongoing cases.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Improved customer satisfaction by providing timely and accurate technical support for various software.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Continuously sought opportunities to enhance personal knowledge and skills through Article, and ongoing training.
- Maintained expert-level knowledge of company products to provide accurate information to customers during support calls.
Timeline
Technical Support Advisor - Apple
02.2022 - Current