Overview

Work History

Timeline

Rapeepun Promsrimai

Singapore,Yishun

Overview

2

2

years of professional experience

Work History

Technical Support Advisor

Apple

02.2022 - Current

Continuously updated personal technical knowledge through Training and self-study to better serve the needs of customers.
Participated in weekly meetings to discuss ongoing cases.
Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Improved customer satisfaction by providing timely and accurate technical support for various software.
Reviewed technical guidelines to verify compliance with information security standards and best practices.
Continuously sought opportunities to enhance personal knowledge and skills through Article, and ongoing training.
Maintained expert-level knowledge of company products to provide accurate information to customers during support calls.

Timeline

Technical Support Advisor - Apple

02.2022 - Current