VBA
Ranjith Rajan
Manager @Amazon.com
Chennai,TN
Summary
Effective leader and problem-solver who excels at streamlining operations to decrease costs and promote organizational efficiency by looking data and tech adoptions on priority. Highly committed to ensuring quality of services and products. Industrious and enthusiastic management professional offering 11 years of experience in Process Management, Project Management, Stakeholder Management, and Team Management. Skillfully work with all employees to enhance performance and improve day-to-day processes. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
12
12
years of professional experience
5
5
Languages
Work History
Operations Manager
Amazon.com
Chennai, Tamil Nadu
04.2021 - Current
- On-boarded 4 programs with key focus to reduce supply chain defects, improve CX leading to GMS savings of $187MM.
- Maintained all external and internal goals with +7.3% achievement.
- Have driven process improvement through conducting Kaizen and innovation drives. Have been instrumental on building data mining culture to support tech first approach for all projects initiated.
- Met productivity goal by +30% YOY through implementation of multiple automation's and process changes.
- Introduced tech adoption goals to improve efficiency of internally build automation's and are trending at 85% penetration and 95% accuracy. Have worked with SDE and data engineering teams on incorporating rules to improve efficiency and creating reporting dashboards.
- Worked closely with team to maintain 3.2 OOSLA% against goal of 5%
- Instrumental on maintaining QA score of 97% against goal of 84%
- Have coordinated on reducing repeat and redundant tasks through in-house automation's there by building 18 small scale automation yielding HC savings of 14.
- Have also coordinated on think big aspects by bringing in ML model to predict defect type which helped in creating framework to reduce shipment defects which were contributing to 55% of overall inbound defects
- Been program owner for developing automation skills for associates in BU by coordinating with Training team. Have met BU learning goal of 4.5% against 2% overall goal.
- Have partnered with key stakeholders on on-boarding new programs, improving efficiency of existing program and on developing shared goals.
- Manage span of 31 people which includes SMEs and People managers.
- Owned OP planning for 4 critical tasks within BU and have partnered with multiple stakeholders on HC and volume planning for key projects.
Manager
Amazon.com
Chennai, TN
01.2018 - 03.2021
- Performed role of Hiring manager and member of Hiring Panel. Have been part of more than 100+ hiring events.
- Managed team of 24 members and applied strong leadership talents, problem-solving skills to maintain team efficiency, productivity and organize workflow's to meet any daily demand.
- Improved operational planning, business frameworks to enhance resource utilization and reduce waste that helped to maintain attrition and shrinkage less than 10%.
- Responsible for mentoring and guiding Quality Lead/Process Expert to manage quality and improve process efficiency by 95%.
- Developed 3 Automation experts within team to develop automation's that helped in reduction of 18+ Headcounts Worldwide and improved productivity by 35%
- Performed reviews assessing each employee's performance and developed improvement plans.
- Cross-trained existing employees in order to maximize team performance.
- Identified customer needs and closed profitable projects with high success rate.
- Have worked on Defect elimination projects to eliminate defects at root-cause level resulting in reducing ~536K reduction in 2020 with FCF savings of $9.6MM
Subject Matter Expert
Amazon.com
Chennai, Tamil Nadu
11.2016 - 12.2018
- Performed ad hoc deep-dive analyses for specific business problems.
- Worked with business partners to explore new markets, technology, and championed portfolio management approach to ensure consistent discipline in achieving innovation goals.
- Launched multiple business programs across all market places resulting in quality improvement by 29% and operations savings of $10MM.
- Collaborated with senior management to identify and prioritize new concepts for business development.
- Established extensive procedures and policies for troubleshooting and resolving day in and out operations requirement.
- Brought in tech resolutions concepts for first time using Python and Selenium in house automation's by which 27% of repeat and redundant tasks were automated with HC savings of 12
Senior Catalog Specialist
Amazon.com
Chennai, TN
05.2015 - 11.2016
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Took appropriate action to ensure speedy resolution to improve SLA from 75 to 90 for Andon Cord issues.
- Worked on on-boarding Night shift and QA for Andon cord team.
- Coordinated with RO&I team managing the high aging cases and provided solutions to have the buy-box reinstated.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Collaborated with stakeholders to gather requirements and develop scope.
Associate
Amazon.com
Chennai, TN
07.2011 - 05.2015
- Maintained 100% Quality and productivity and coordinated with team on process improvement ideas.
- Trained new hires on SOP's and process exceptions.
- Have been awarded with 3 Einstein award, 6 First among equals and 1 above and beyond.
Education
MBA - General Studies
Loyola College - Pondicherry University
Chennai 2011.01 - 2013.01
Bachelor of Science - Physics
Kannur University
Kannur 2005.06 - 2008.05
Skills
Work flow planning
undefinedSoftware
SQL
Python
Timeline
Operations Manager
Amazon.com
04.2021 - Current
Manager
Amazon.com
01.2018 - 03.2021
Subject Matter Expert
Amazon.com
11.2016 - 12.2018
Senior Catalog Specialist
Amazon.com
05.2015 - 11.2016
Associate
Amazon.com
07.2011 - 05.2015
MBA - General Studies
Loyola College - Pondicherry University
2011.01 - 2013.01
Bachelor of Science - Physics
Kannur University
2005.06 - 2008.05
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