Summary
Overview
Work History
Education
Skills
Reference
Awards
Languages
Timeline
Generic
Ranjahni Kumar

Ranjahni Kumar

Summary

By being a good team player, I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I enjoy overcoming challenges. Having 5 years of experience in the hospitality industry and customer-related services to bring about great customer satisfaction and grow the company in the role of a as waitress. Having almost 3 years of experience in banking. Graduate from Republic Polytechnic as Human resource management with psychology.

Overview

6
6
years of professional experience

Work History

Internship

Singapore Mothercare (S) PTE.LTD
09.2020 - 02.2021
  • Did recruitment process, branding and culture, E-commerce, sales, and admin
  • Recruiting new HR intern in future
  • Organizing events
  • Designing posters
  • Editing and designing collaterals (employees handbook, forms)
  • Recreate a new version of appraisal form
  • Assist in payroll
  • Product creation (E-commerce)
  • Maintain employees’ records
  • Update policies
  • Coordinate HR projects (meetings, training, surveys etc) and take minutes
  • Coordinate communication with candidates, and schedule interview.

Hotel Receptionist

Orchard rendezvous hotel
01.2018
  • Guaranteeing customer satisfaction through personable reservation service and attendance to guest needs
  • Passionate about providing upbeat and friendly service, resulting in consistent return customers
  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Enforce rules and policies of the hotel
  • Maintain a neat and orderly front desk and reception area
  • Manage conference room bookings and scheduling.

Senior Customer Service Officer

UOB
10.2021 - Current
  • Assist in inbound call handling for account Servicing, campaigns and product enquires for credit card, Loans, business internet banking, corporate banking and investment
  • Being officer in charge to guide all the newbies
  • Manage large amounts of inbound calls
  • Identify customers needs, clarify information, research every issue and provide solutions
  • Ensure highest standard of service delivery to our customers
  • Maintains confidentiality of the Bank’s customers and data
  • Identifies and handles customer enquires completely and accurately
  • Uses customer service and sales skills to optimize the opportunity of each customer contact
  • Educates the customer about the Bank’s products and services and directs them toward available resources for self-help
  • Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions
  • Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
  • Mentored new employees while supporting complex dedicated suite of products and services.

Waitress

Black Angus Steakhouse & Brewerkz
01.2018 - 11.2021
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions, and sharing additional information with restaurant patrons
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked
  • (e.g., about portions, ingredients, or potential food allergies)
  • Prepare tables by setting up linens, silverware, and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips, or memorization.

Customer Service Sales Specialist

Singtel
06.2021 - 09.2021
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.

Education

Diploma - Human Resources Management with Psychology

Republic Polytechnic
12.2021

Secondary -

SMK Taman Mutiara Rini
12.2016

Primary -

SJK (T) Taman Tun Aminah
12.2011

Skills

  • Project Management
  • Digital Archiving
  • Billing and Coding
  • Database Management

Reference

Dean (Team Manager UOB)

Contact number (90691754)


Cheryl (Mothercare Manager)

Contact number (98626639)

Awards

Runner-Up for State level Tamil debate competition, 2014-01-01 Certification of Participation in National level Tamil Public Speaking (State representative), 2014-01-01 Best speaker award in district level Tamil debate competition, 2012-01-01

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

Senior Customer Service Officer

UOB
10.2021 - Current

Customer Service Sales Specialist

Singtel
06.2021 - 09.2021

Internship

Singapore Mothercare (S) PTE.LTD
09.2020 - 02.2021

Hotel Receptionist

Orchard rendezvous hotel
01.2018

Waitress

Black Angus Steakhouse & Brewerkz
01.2018 - 11.2021

Diploma - Human Resources Management with Psychology

Republic Polytechnic

Secondary -

SMK Taman Mutiara Rini

Primary -

SJK (T) Taman Tun Aminah

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