Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Randy Wang

Summary

Energetic Banquet Station Captain with high personal appearance standards and good customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Attention to detail and friendly personality. Successful at handling food and beverage services while serving tables and fulfilling customer requests.

Overview

9
9
years of professional experience

Work History

Banquet Station Captain

The Westin Singapore
10.2023 - Current
  • Ensured smooth flow of service during events and helped fellow part-timers in need.
  • Worked hand-in-hand with my superiors to quickly and accurately turnover the event space in preparation for the next event.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
  • Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Set up banquet tables and chairs based on event requirements.

Logistics Officer

Cargold Logistics PTE LTD
10.2022 - 08.2023
  • Integrated warehouse operations with existing and new business processes.
  • Examined cargo and freight shipments to check goods' condition.
  • Managed a high volume of daily tasks while maintaining focus on quality assurance.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Minimized errors in freight handling by conducting thorough inspections and crosschecks.

Warehouse Assistant Supervisor

LOADED SERVICES PTE LTD
10.2019 - 10.2020
  • Managed documentation for inbound and outbound shipments, maintaining regulatory compliance.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Handled day-to-day shipping and receiving overseeing more than 500 packages per day.

Delivery Rider

Foodpanda & Grab
10.2018 - 10.2020
  • Maintained accurate records of deliveries, including signatures, time stamps, and addresses, to ensure proper tracking and documentation.
  • Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed records of deliveries and money received from customers.
  • Managed customer inquiries and complaints in polite and professional manner.

Part Time Banquet Staff

YY Group
10.2016 - 12.2018
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Been to hotels like, Fullerton, Regent, Ritz Carlton, Fairmont, RWS, MBS.

Part Time Staff

KFC
10.2014 - 10.2015
  • Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Maintained stock levels of cups, lids, straws, and condiments throughout shift.
  • Processed payments and provided receipts to establish proof of transaction.
  • Trained new staff members on company policies and procedures.
  • Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.

Education

No Degree - Equivalent To O Level

British Council Singapore
Singapore
06.2019

No Degree - Logistics Services

ITE College East
Singapore
12.2018

No Degree - N Level

Junyuan Secondary School
Singapore
12.2016

Skills

  • Operational Efficiency
  • Facility and equipment maintenance
  • Emergency Response
  • Worker Training
  • Technical knowledge
  • Crew Leadership
  • Personnel Management
  • Damage, danger, and loss prevention

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Malay
Intermediate (B1)
Hokkien
Intermediate (B1)

Timeline

Banquet Station Captain

The Westin Singapore
10.2023 - Current

Logistics Officer

Cargold Logistics PTE LTD
10.2022 - 08.2023

Warehouse Assistant Supervisor

LOADED SERVICES PTE LTD
10.2019 - 10.2020

Delivery Rider

Foodpanda & Grab
10.2018 - 10.2020

Part Time Banquet Staff

YY Group
10.2016 - 12.2018

Part Time Staff

KFC
10.2014 - 10.2015

No Degree - Equivalent To O Level

British Council Singapore

No Degree - Logistics Services

ITE College East

No Degree - N Level

Junyuan Secondary School

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Randy Wang