RANDON AW

At NCS, I support an enterprise-level financial group with multiple affiliated entities. My responsibilities include operational and infrastructure support for critical systems that demand high availability and strict compliance with security standards

• Manage Service Requests (SR) and Change Requests (CR) to support infrastructure operations
• Liaise directly with clients to understand technical requirements and provide solutions
• Perform patching and upgrade activities on systems to ensure compliance and performance
• Conduct security remediation to address vulnerabilities and ensure regulatory compliance
• Support incident response and root cause analysis as part of daily operations
• Collaborate with cross-functional teams to deliver timely and effective IT solutions
• Provide 24-hour standby and on-site support during critical periods, including major project rollouts, to ensure seamless execution and minimal business disruption

• Spearheaded product sales by engaging directly with customers to understand their needs, preferences, and budget, enabling tailored recommendations and successful deal closures
• Built strong customer relationships through proactive communication and rapport-building, contributing to sustained customer satisfaction and loyalty
• Supported inventory management by monitoring stock levels and ensuring accurate stock records, helping to maintain optimal inventory flow and product availability

• In my 1 year and 10 months of national service, I served as a section commander in Combat Engineer.
• I assisted my platoon commander in training and maintaining discipline among my men, ensuring their constant combat readiness.
• Additionally, I played a role in planning and assessing force deployment during activation.
• During my unit days, I also served as the media in-charge for my company, responsible for capturing videos, photos, and basic video editing.
• Courses: Basic Military Training, Specialist Cadet School, Field Engineer Course
• Awards: IPPT Silver, Marksmanship

• Initially, I worked as a cashier until the boss entrusted me with store management.
• This experience instilled responsibility and the ability to build camaraderie with colleagues.
• I also learned effective time management to ensure prompt service for customers and minimize waiting times for their food.

• At Beyondsoft, I conducted printer testing for upcoming printer models, gaining experience in adapting to changes and effective troubleshooting.
• I also had the honor of being assigned to HP as a system performance tester for 2 months.
• This role taught me to remain alert at all times, ensuring swift resolution of challenges presented to me.

• While at Touch Community Services, I acquired skills in leading and mentoring students.
• Conducting debrief sessions was crucial to ensure they grasped key points from various activities.
• Managing positive client relationships, addressing queries, and maintaining vigilance for student safety were also integral aspects of my role.

• Following my tenure at Dell, I was subsequently assigned to SAP Asia Pte Ltd as a desktop support engineer.
• In this role, I assisted clients within the company with tasks such as data backups, Windows upgrades, and troubleshooting various issues.
• Throughout this internship, I developed the ability to efficiently resolve problems while maintaining a high level of professionalism.

• I served as a desktop engineer at Goldtech Resource Pte Ltd, deployed to Dell Inc for on-site assistance in troubleshooting and hardware changes for clients.
• Throughout this internship, I honed skills in managing client requirements, maintaining professionalism, and acquired expertise in dismantling and reassembling devices.
• I also gained experience in troubleshooting and effectively addressing challenges as they arose.