Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Randi Chadwick

Summary

An accomplished results-focused professional with a proven track record of success in senior level leadership roles within the luxury retail sector in the Asia Pacific region. With a wealth of experience in managing diverse projects and leading multicultural teams to achieve business objectives, I am known for my solid leadership skills, transparent communication style and ability to rise to new challenges. Colleagues recognize me as an excellent team player who consistently drives success through unified efforts.

Overview

15
15
years of professional experience

Work History

Director of Retail Excellence & Operations SEAA

Fendi
01.2022 - Current
  • In charge of all aspect of the retail/outlet business strategies, operations and team management (5 countries with 240 employees).
  • In charge of all reporting related to sales performance on a weekly basis to Managing Director. Hosted weekly sales meeting for SEAA zone to discuss business trend and action plans
  • Hiring and development of the team, individual as well as store performance analysis, managing KPI, store maintenance, customer service and stock optimization
  • Setting up monthly sales target per store and all monthly incentives based on the business needs and individual performance. Managed to increased the overall sales for SEAA zone by triple digit increase in 2022
  • Controlled each store's budget aiming for minimum expenditure and efficiency (store expenses from F&B, packaging, uniform ordering and product shipping/transfers)
  • In charge of store maintenance, repair, renew and renovations. Regular follow-ups with Facility team including Store Design team to ensure all open cases are closed on timely manner
  • Work very closely with all department (Marketing, PR/Communication, Merchandising, VM, Finance, Logistic, IT and HR) in order to best execute and achieve business objectives and market specific projects
  • Involved in interview process for all store hires in SEA. Reviewed everyone's individual sales performance to ensure proper development plan with regular one-on-one discussion are given to all staff
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
  • Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
  • Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
  • Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
  • Increased store revenue by implementing strategic sales initiatives and optimizing product displays.
  • Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
  • Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
  • Led hiring efforts for retail locations, assembling a team of highly skilled employees committed to delivering exceptional customer experiences.
  • Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
  • Developed comprehensive budgets and forecasts for retail operations, ensuring profitability targets were consistently met or exceeded.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Director of Retail Operations, Tapestry

Tapestry
01.2018 - 07.2020
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
  • Implemented loss prevention strategies to significantly decrease instances of theft and shrinkage in retail locations.
  • Reduced employee turnover, providing consistent coaching and development opportunities for team members.
  • Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
  • Streamlined supply chain processes for faster merchandise delivery times, reducing out-of-stock instances and improving customer satisfaction levels.
  • Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
  • Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
  • Led hiring efforts for retail locations, assembling a team of highly skilled employees committed to delivering exceptional customer experiences.
  • Oversaw daily store operations, maintaining high standards of cleanliness, organization, and overall appearance.
  • Developed comprehensive budgets and forecasts for retail operations, ensuring profitability targets were consistently met or exceeded.
  • Collaborated with cross-functional teams to develop successful marketing campaigns that drove traffic and increased sales.
  • Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
  • Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
  • Boosted employee morale through the implementation of incentive programs designed to reward hard work and dedication.
  • Analyzed sales data to identify trends and adjust strategies accordingly, maximizing revenue potential across all stores.
  • Increased store revenue by implementing strategic sales initiatives and optimizing product displays.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Director of Retail Sales

Coach
02.2015 - 01.2018
  • Formulated sales forecast and target settings to facilitate the planning and optimization of P&L for Singapore stores including Johor Outlet store
  • Drive retail excellence and operations strategy for continuous improvement on retail selling efficiency process, back of house project implementation. Ensuring SOPs and internal control processes ae followed at all times
  • Supported store project team on new store openings, pop ups, relocation and renovations
  • Expanded company''s retail footprint by identifying strategic locations for new store openings and overseeing successful launches.
  • Streamlined store operations for improved efficiency, resulting in a significant reduction in overhead costs.
  • Developed and executed training programs to enhance employee skills, leading to higher customer satisfaction rates.
  • Coordinated special events such as product launches or seasonal promotions, creating buzz around new offerings or limited-time deals.
  • Increased retail sales revenue by implementing innovative marketing strategies and promotional events.
  • Evaluated competitor offerings to identify gaps in the market, seizing opportunities for revenue growth through differentiated product lines.
  • Mentored junior team members, providing guidance on career development opportunities within the organization.
  • Established key performance metrics to monitor store performance, utilizing insights gained from data analysis to drive continuous improvement efforts.
  • Implemented visual merchandising techniques to create inviting store environments that drove foot traffic and increased sales volume.
  • Fostered a positive work environment that empowered employees, resulting in high levels of staff engagement and retention.
  • Analyzed sales trends and customer feedback to make data-driven decisions on inventory management and purchasing.
  • Collaborated with cross-functional teams to develop targeted marketing campaigns, resulting in heightened brand awareness and market share growth.
  • Optimized staff scheduling based on store needs, ensuring proper coverage during peak hours while maintaining payroll budget constraints.
  • Introduced tailored incentive programs that motivated employees to exceed performance targets consistently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Director of Retail Operations

Coach
02.2013 - 03.2015

Director of Retail Sales - CI & Domestic

Coach
08.2009 - 03.2013

Education

Bachelor of Arts - Communications

University of Hawaii
Hawaii
06.1996

Skills

  • Luxury Retail Expertise
  • Asia Pacific Market Experience
  • Human Resources Management
  • Team Leadership
  • Merchandising Strategies
  • Promotional planning
  • Leadership Development
  • Business Development
  • Loss Prevention
  • Customer Service Management
  • Retail Operations

Languages

English
Korean

Timeline

Director of Retail Excellence & Operations SEAA

Fendi
01.2022 - Current

Director of Retail Operations, Tapestry

Tapestry
01.2018 - 07.2020

Director of Retail Sales

Coach
02.2015 - 01.2018

Director of Retail Operations

Coach
02.2013 - 03.2015

Director of Retail Sales - CI & Domestic

Coach
08.2009 - 03.2013

Bachelor of Arts - Communications

University of Hawaii

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Randi Chadwick