Zhi Yao Chong

• Increased client satisfaction by providing personalized financial advice and investment strategies.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Collaborated with team members to streamline processes and improve overall client experience.
• Ensured compliance with industry regulations and company policies while serving clients'' best interests.
• Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
• Conducted thorough research on market trends and investment products to provide well-informed recommendations to clients.
• Assisted high-net-worth individuals in wealth preservation through estate planning services and charitable giving strategies.
• Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
• Monitored economic conditions regularly, adjusting financial plans as necessary for optimal results in various market environments.
• Negotiated favorable terms on behalf of clients when coordinating lending solutions such as mortgages or personal loans.
• Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
• Coordinated efforts with estate attorneys and tax professionals when creating holistic wealth management plans inclusive of all relevant considerations.
• Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
• Developed comprehensive retirement planning strategies to help clients maximize retirement savings.
• Educated over 20 clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Facilitated new client onboarding process and investment account setup.
• Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
• Worked with clients to support understanding of rationale and details of financial strategies.
• Assisted clients with estate planning to organize distribution of assets based on client wishes.
• Delivered strategic investment advice for individual and corporate clients.
• Helped clients make informed decisions about financial future.
• Presented financial plans and investment recommendations to clients.
• Advised clients on investments, retirement and estate planning.
• Educated clients on financial topics and best practices.
• Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
• Assisted clients with budgeting and cash flow management.
• Collaborated with clients to develop customized investment portfolios.
• Researched and evaluated potential investment products for clients.
• Studied financial documents to identify potential areas needing improvement.
• Researched current economic trends and investment opportunities to stay abreast of financial markets.
• Created financial models to analyze and evaluate investment strategies.

• Managed 40 pax at one point.
• Enhanced safety by effectively managing air traffic in high-density airspace.
• Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
• Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
• Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
• Optimized airport capacity and minimized congestion through strategic runway utilization planning.
• Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
• Supported continuous improvement initiatives within the control centre, enhancing overall performance and reducing errors.
• Ensured compliance with national and international regulations through diligent monitoring of air traffic operations.
• Developed comprehensive training programs for new hires, fostering a culture of excellence among air traffic controller teams.
• Collaborated with fellow controllers to troubleshoot issues, ensuring prompt resolution of conflicts or system failures.
• Streamlined processes by integrating advanced technology tools into daily operations for improved efficiency and accuracy.
• Conducted regular evaluations of operational procedures, recommending improvements when necessary for optimal functioning.
• Built strong relationships with internal and external stakeholders through consistent communication and collaboration efforts.
• Promoted a positive work environment within the control center by encouraging teamwork and open communication among staff members.
• Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
• Contributed to ongoing professional development opportunities for self and team members, staying current on industry trends and best practices in air traffic control systems.
• Improved airspace utilization by designing innovative flight path solutions that reduced congestion around busy airports.
• Maintained up-to-date knowledge on evolving aviation regulations and guidelines, ensuring full compliance in all air traffic control operations.
• Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
• Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
• Worked closely with other air traffic controllers to establish safe and productive flow of traffic.
• Observed surroundings, alerting pilots to potential hazards and advising on altitude, speed and navigation.
• Scrutinized flight patterns to determine available airspace and prevent collisions.

Eventually decided to leave due to toxic environment and work cultures.

• Expansion of Future Capabilities
• Selected Job Scope and Highlights: Performs air traffic control duties within the military airbases, responding to any aircraft emergencies
• Ability to multi task under highly complex environment to ensure the successful launch and recovery of aircraft for national security.

• Leader for high key engagements and multi-lateral system exercises
• Successfully completed and executed events such as FPDA exercises and Singapore Airshow with zero mistakes
• Completed Military Studies and Military Technology conducted by SAFTI Military Institute
• Management Competencies
• Operations Management: Managed a team of more than 30 personnel, including scheduling of operations, training, advancement and welfare
• Provide supervision and guidance for operations planning and safety watch areas, resulting in zero accidents/ incidents and 100% mission success
• Qualified Trainer in Air Traffic Control operations
• Island Management: Executed key responsibilities and ensured the security of the people on the island and cleanliness within the island “Sudong”
• Executed responsibilities in the compliance role and in audit exercises, to ensure that processes are in line with directives and guidelines
• Maintained Excellent standards within the island, leading to zero significant findings in AGO Audit 2017
• Project Management: One of the pioneer batch who was involved in the new capability “Aerostat” acquired by RSAF
• Trained up more than 10 person to help sustain the operations
• Page 2 of 2 Able to effectively carry out inter-agency work outside of own Organisation, to achieve all strategic outcomes
• For example: Tcom from USA
• Went over to USA for 6 months to work with them and learn more on the project
• Secretariat and member for frequent decision-making and policy discussion forums.