Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Ramzie Bin Ramzan

Ramzie Bin Ramzan

Summary

Proven leader in retail management, notably at Decathlon, where I spearheaded operational enhancements and team development. My expertise in sales strategy and a knack for problem-solving led to significant performance improvements. Skilled in fostering teamwork and collaboration, I consistently exceed sales targets through innovative marketing and meticulous attention to detail.

Overview

18
18
years of professional experience

Work History

Sports Retail Coordinator

Decathlon
02.2017 - 02.2021
  • Streamlined store operations by implementing efficient procedures and organizational systems.
  • Coordinated promotional events to drive increased foot traffic and generate additional revenue opportunities.
  • Cultivated strong vendor relationships to ensure timely delivery of products and support business objectives.
  • Managed inventory levels for optimal product availability, reducing out-of-stock occurrences.
  • Ensured compliance with company policies, safety regulations, and local laws in all aspects of store management.
  • Demonstrated excellent problem-solving skills by identifying potential issues before they escalated into larger problems, ensuring swift resolution with minimal impact on customer experience.
  • Increased customer satisfaction by addressing and resolving their concerns promptly and effectively.
  • Developed targeted marketing initiatives that increased brand awareness within the community.
  • Recruited trained, and developed a highly-skilled team of retail associates focused on delivering exceptional customer service.
  • Enhanced store atmosphere by maintaining a clean, organized, and visually appealing environment.
  • Established open communication channels among team members, fostering a collaborative work environment that improved overall productivity.
  • Implemented loss prevention tactics to minimize shrinkage and protect merchandise assets.
  • Optimized staff scheduling to meet fluctuating demand while controlling labor costs effectively.
  • Monitoried competitors'' activities to stay ahead of industry trends and maintain a competitive edge in the market.

Retail Sales Associate

Ministry of Clothing
01.2013 - 07.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Retail Manager

Longboard Love Skate Shop
06.2009 - 12.2012
  • Achieved recognition for outstanding customer service by consistently receiving positive feedback from clients.
  • Motivated team members to achieve individual and collective sales goals.
  • Optimized inventory levels by analyzing sales patterns and forecasts.
  • Drove sales growth by creating and executing targeted promotional campaigns.

Retail Sales Associate

Cash Convertor
04.2007 - 02.2009
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Pub Manager

Chocolate Bar
01.2006 - 01.2007
  • Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
  • Promoted community engagement through partnerships with local businesses, sponsorship of sports teams, or hosting charity events.
  • Ensured compliance with local regulations by maintaining up-to-date licensing and certifications.
  • Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.

Retail Sales Associate Cashier

HMV
02.2003 - 09.2005
  • Stocked shelves and ensured products were displayed properly and attractively.
  • Handled customer inquiries and resolved issues to ensure satisfaction.
  • Collaborated with team members to manage inventory and restock items as needed.
  • Operated cash register and processed transactions accurately and quickly.
  • Engaged with customers to create a friendly and welcoming atmosphere.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.

Education

Diploma In Retail - Retail

Osmium
10.2022

NTC Grade 2 - Mechanical Engineering

ITE ANG MO KIO
12.2001

NTC Grade 3 - Mechanical Servicing

ITE Geylang Serai
Singapore
12.1997

Secondary 4 - Secondary Education

Yishun Secondary School
1996

PSLE - Primary Education

Jeimin Primary School
12.1988

Skills

  • Store operations
  • Staff training and development
  • Cash management
  • Creativity and innovation
  • Sales strategy development
  • Marketing and promotions
  • Performance analysis
  • Budget oversight
  • Promotional planning
  • Records reconciliation
  • Merchandise auditing
  • Replenishment coordination
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities

Timeline

Sports Retail Coordinator

Decathlon
02.2017 - 02.2021

Retail Sales Associate

Ministry of Clothing
01.2013 - 07.2015

Retail Manager

Longboard Love Skate Shop
06.2009 - 12.2012

Retail Sales Associate

Cash Convertor
04.2007 - 02.2009

Pub Manager

Chocolate Bar
01.2006 - 01.2007

Retail Sales Associate Cashier

HMV
02.2003 - 09.2005

Diploma In Retail - Retail

Osmium

NTC Grade 2 - Mechanical Engineering

ITE ANG MO KIO

NTC Grade 3 - Mechanical Servicing

ITE Geylang Serai

Secondary 4 - Secondary Education

Yishun Secondary School

PSLE - Primary Education

Jeimin Primary School

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Ramzie Bin Ramzan