Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Ramya Bala

Summary

Accomplished Admin and IT Trainer with a proven track record at SGC Pte Ltd and White Sands Primary School, enhancing document management and ICT education. Expert in office administration and customer service, adept at improving workflow and technical support efficiency. Skillfully maintained confidentiality and upgraded educational tools, demonstrating exceptional attention to detail and problem-solving abilities.


Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience

Work History

Admin

SGC Pte Ltd
01.2020 - Current
  • Maintained personnel records and updated internal databases to support document management.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

IT Trainer

White Sands Primary School
02.2013 - 09.2013

Administrative:


  • Liaise with vendors and view demonstrations of potential ICT tools for teaching and learning.
  • Assist the HOD in surveys, reports etc for MOE.
  • Maintain and upgrade the school sharenet.
  • Webmaster of the school website.
  • In charge of the Loan of MP3, video cameras, cameras etc.


Technical Support:

  • In charge of supporting the wireless environment, the technology classes and other project-based implementation.
  • In charge of installations of teaching softwares (eg. Kidspiration, Photoshop, touch-typing etc.) in classrooms.
  • Provided technical support during training sessions, resolving issues promptly and effectively.
  • Provide technical help to teachers and pupils involved in ICT competitions.
  • Assist teachers upon request, in editing of teaching videos and any other ICT request.



Education

Master of Science - Computer Science

Auxilium College, Thiruvalluvar University
Vellore, Tamilnadu, India
04.2005

Skills

Customer Service

Attention to Detail

Recordkeeping and File Management

Office Administration

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Admin

SGC Pte Ltd
01.2020 - Current

IT Trainer

White Sands Primary School
02.2013 - 09.2013

Master of Science - Computer Science

Auxilium College, Thiruvalluvar University
Ramya Bala