Ramu Karuppiah
Singapore
Summary
To showcase my talent and capabilities and organizational development using my knowledge and experience.
Infrastructure professional with a strong background in system optimization and network management. Known for delivering reliable infrastructure solutions that enhance operational efficiency. Highly collaborative and results-driven, consistently adapting to evolving project requirements. Skilled in technical troubleshooting and leading teams to success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Infrastructure Engineer
Page Group
02.2021 - Current
- Azure Cloud Infrastructure Management
- Lead the deployment, configuration, and management of company compute resources on Azure Cloud
- Build, and maintain a robust Azure Virtual Desktop (AVD) infrastructure to ensure high availability, scalability, and alignment with business needs
- Microsoft365 Environment Oversight
- Oversee the administration of Microsoft365 applications, including Exchange Online, Teams, SharePoint, and OneDrive
- Manage and enforce security policies, conditional access configurations, and group structures to ensure a secure and efficient Microsoft365 environment
- Provide guidance and support for escalated L2/L3 issues
- Service Support and Incident Management
- Establish processes to troubleshoot and resolve service requests and incidents efficiently escalated from the help desk or end-users
- Collaborate with regional IT teams and external vendors to address critical infrastructure issues, implement patches, and ensure consistent system stability
- Monitoring and Backup Solutions
- Manage and configure monitoring solutions, including Checkmk, to proactively address server alerts and performance issues
- Supervise email security and filtering through Mimecast, ensuring timely email release and compliance
- Oversee backup and recovery solutions, leveraging Commvault and Azure Backup for business continuity
- Staging and Implementation
- Lead the testing and validation of configurations and updates in staging environments to minimize risks during production deployments
- Define best practices for infrastructure changes and ensure seamless transitions from testing to live environments
- Strategic Leadership and Team Collaboration
- Provide strategic direction and leadership for infrastructure operations, ensuring alignment with organizational goals
- Foster strong collaboration with cross-functional IT teams and external partners to deliver innovative and reliable infrastructure solutions
Senior System Engineer
SEMBCORP MARINE LTD
06.2016 - 01.2021
- To develop, plan, design, and Build VMware DRS, VMware HA, System Fault Tolerance, Business Continuity, and Disaster recovery planning for Physical and Virtual Machines in Production and Non-Production
- To evaluate, install and configure:
- VDI VMware Horizon View Clusters
- AppVolume and Dynamic Environment Manager
- UAG for External Access
- To install, configure, and manage VMware Virtual Center and virtualization services VMware DRS, VMware HA, VMotion, Standard and Distributed Switch
- To install, configure and manage – AD / File / Print / DNS / DHCP / Client /Clustering / RDS
- To configure, administer and manage:
- VxRail V570F and E560
- Dell Power Edge710,720,730,740
- ISCSI, NFS, VMFS, and Brocade San Switches to ESXi hosts
- Dell Wyse management suite to manage all Dell thin clients
- To monitor, maintain, and debug VMware Virtual Center and virtualization server issues
- Upgrading and tracking NetApp and Solid fire storage
- To resolve problems and develop infrastructure solutions based on vendor’s requirements
- To participate in all areas of technology management, systems development, or systems implementation as assigned
- To maintain complete and accurate documentation of IT operations to review system performance and resources and implement security compliances
- Provide support for implementation, troubleshooting, and maintenance of Windows systems (2008/2012/2016) in Hybrid environment
Technical Support Engg
NEC Asia Pacific Pte Ltd
06.2014 - 05.2016
- Installation and configuration of Windows2000/2003/2008 servers
- Perform regular checks on the status of servers, both hardware and software
- Handle the tasks of managing data backup of servers through the checking backup logs and file restoring process
- Responsible for handling desktop and server-related issues
- Take responsibility for maintaining user security accounts for Windows2003 including Desktop configuration, network connectivity, network access issues, and printer connectivity
- Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity
- System setup, daily backup, network virus inoculation, hardware and software troubleshooting Etc
- Responsible for troubleshooting, installing, configuring, and repairing computer systems
- Done duty as a front-line support technician for more than750 end users
- Responsible for delivering support through telephone, desk-side visits, and email
- Load new or updated software and systems on existing equipment
Technical Support Engg
HP Singapore Pte Ltd
01.2012 - 05.2014
- Updating Hotfixes / Patches for Windows XP /2000 /2003 server and Office suite through Windows Service Updating Server (WSUS)
- Extensive day-to-day activity in Microsoft Windows /2000 /2003 server system administration
- Creating / Disabling / Deleting domain User ID in Active Directory
- To deploy and monitor all the latest Security patches, virus updates, and related security tools installed in the computer
- Configuring Outlook2000 /2003 and troubleshooting the problem accrue in outlook
- Assigning NTFS Permission to files and folders, Disk Quota, Volume shadow copy, DFS, and sharing permission to resource
- Create a mailbox in Microsoft Exchange server2003 and assign the mailbox limit to the users
- Liaise with internal & external parties for status reporting, fault problem escalation, and problem-solving
- Perform regular maintenance of servers through the installation of software upgrades, patches, and hardware upgrades
IT Support Engineer
Standard Chartered Bank
10.2009 - 01.2012
- Provide IT infrastructure support for all IT-related issues and resolve the issues within the defined Service Level Agreement (SLA)
- Provide troubleshooting for Lotus Notes, MS Outlook, VPN, and SCCM errors
- Installing Operating System and Application through SCCM
- Creating / Disabling / Deleting RSA soft token and hard token for VPN connection
- Installing applications to the end users through remote tools
- To coordinate with equipment vendors and other third-party suppliers to resolve the issues, carry out repairs, or replace the equipment
- Provide desk-side support for customers related to OS, MS Office, and customized applications
- To deploy and monitor all the latest Security patches, virus updates, and related security tools installed in the computer
- Scheduling the application-related jobs in the server and monitoring the output
- Remote desktop and server are accessed through VNC viewer and Symantec Pc anywhere
Desktop Support Engineer
CMM Marketing Management Private Limited, Singapore
01.2007 - 05.2009
- Provide IT infrastructure support for all IT-related issues and resolve the issues within the defined Service Level Agreement (SLA)
- Provide troubleshooting for Lotus Notes, MS Outlook, VPN, and SCCM errors
- Installing Operating System and Application through SCCM
- Creating / Disabling / Deleting RSA soft token and hard token for VPN connection
- Installing applications to the end users through remote tools
- To coordinate with equipment vendors and other third-party suppliers to resolve the issues, carry out repairs, or replace the equipment
- Provide desk-side support for customers related to OS, MS Office, and customized applications
- To deploy and monitor all the latest Security patches, virus updates, and related security tools installed in the computer
Education
D.E.E.E. - Electrical & Electronics
Alagappa Polytechnic
01.2001
S.S.L.C. - undefined
Chittal Achi High School
01.1997
Skills
- Remarkable experience in implementing, managing, and troubleshooting
- Active Directory, DNS, DHCP, File Share Cluster
- Office365 and SharePoint Administration
- Windows2003/2008/2012R2/2016/2019 Servers
- Vmware VSphere60/65/67/7
- Dell VxRail Servers V570F and E560
- VDI Infrastructure Horizon6x ,7x and8x
- Vmware Appvolume and Dynamic Environment Manager
- Vmware Unified Access Gateway (UAG)
- NVIDIA Virtual GPU (vGPU) M10,M60 and P40
- Dell Wyse Management Suite
- Azure Virtual Desktop administration (AVD)
- Dell Power Edge Servers710,720,730,740
- HPE BladeSystem C7000
- Veeam Backup & NetApp Backup Server, Commvault, Azure
- Checkmk, Nagios
- NetApp ONTAP Cluster & Solidfire Cluster
- Synology Disk Station
- Data Center Migration & Data Consolation
- XP, Vista, W7, W8, W10,W11 and Engineering software support
- Virtualization technologies
- Incident management
- Server hardware troubleshooting
- System Administration
- Virtual and cloud technologies
- Microsoft Exchange
Certification
- VMware Certified Professional5.5,6.0,6.5 – Data Centre Virtualization (VCP6.5-DCV)
- Microsoft Certified Solutions Associate: Windows Server2012.
- MCTS: Windows Server2008 Active Directory, Configuration.
- Microsoft Certified Systems Engineer (MCSE2003)
- Microsoft Certified Professional
- ITIL V3 Foundation2011
- Cisco Certified Network Associate (Course Completed)
- NetApp ONTAP Cluster & Data Protection Administration
- AZ-300: Microsoft Azure Architect Technologies
- VxRail Test Drive for Technical Decision Makers
Additional Information
Date of Birth: 15/07/1982 Sex: Male Marital Status: Married
Nationality: SPR Indian
Disclaimer
I hereby declare that all the above information written is true to the best of my knowledge and belief. On request, I am glad to provide the references.
Thanking you
Yours Sincerely,
Ramu Karuppiah
Timeline
IT Infrastructure Engineer
Page Group
02.2021 - Current
Senior System Engineer
SEMBCORP MARINE LTD
06.2016 - 01.2021
Technical Support Engg
NEC Asia Pacific Pte Ltd
06.2014 - 05.2016
Technical Support Engg
HP Singapore Pte Ltd
01.2012 - 05.2014
IT Support Engineer
Standard Chartered Bank
10.2009 - 01.2012
Desktop Support Engineer
CMM Marketing Management Private Limited, Singapore
01.2007 - 05.2009
S.S.L.C. - undefined
Chittal Achi High School
D.E.E.E. - Electrical & Electronics
Alagappa Polytechnic
Similar Profiles
Kevin JenningsKevin Jennings
Director, Global Digital Learning at Page GroupDirector, Global Digital Learning at Page Group
Francesco RomeoFrancesco Romeo
R2R Senior Accountant at Page GroupR2R Senior Accountant at Page Group
Lucas StudteLucas Studte
IT Recruiter at Page GroupIT Recruiter at Page Group
HILARIO MIGUEL M. GALINDEZHILARIO MIGUEL M. GALINDEZ
Senior Salesforce Developer at HSBC Life SingaporeSenior Salesforce Developer at HSBC Life Singapore
Yen Kai TeoYen Kai Teo
Director at 1FiestaDirector at 1Fiesta