Ramesh Sitrrasu
Summary
I am humbly self motivated, passion driven to achieve for personal growth.
Family is important to me, as all work for families in this world to spend, I am working towards to be a better of myself and also to excel in career that I am currently working on. Faith in God and moral values are essential for each and everyone in my view, it is the only thing can make anyone a living example which can lead to fruitful environment of kindness and compassion.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
level 2 Infra Network Engineer
Lenovo PCCW Solution Insys Pte Ltd
01.2020 - Current
- Company Overview: Outsourced to SPF agency “Police Cantonment & Ministry of Home Affair”
- Infra day to day BAU and implementation for island wide SPF divisions, HQ and special force units, monitored devices on solar-winds, rectified system failure alerts, upgraded network devices, tech refresh accomplished for site devices and migration tasks carried out
- Network devices supported and worked on Cisco catalyst core and distribution switches 9300, 9400, 9600,3800 and 2900 Series, router ASR 1002 series, AP lightweight, firewall Pal Alto 3020 and 5000 series model, Panorama M100 and M600, Checkpoint firewalls, CPPM and Cisco WLC and Cisco Prime management device
- Policy rule accessed smart console
- Implementation of firewall rules requests from end users
- Worked on F5 BIG IP LTM for traffic balance to servers and API, upgraded F5 devices and decommissioned
- Configured Vlans on switches, CPPM publishers with nodes under clusters, devices’ mac addresses whitelisting in CPPM for end users to access required vlans on department basis and allow printers to access network for end users
- Outsourced to SPF agency “Police Cantonment & Ministry of Home Affair”
IT System Administrator
Computer Guys Pte Ltd
02.2021 - 08.2021
- Company Overview: Outsourced to IPOS International
- Provided Level 2 IT support to end users (onsite / remotely)
- Front-line IT support to employees via walk-in, tickets, and MS Teams
- Maintain accurate ticketing processes and asset management tracking records
- Provide emergency requests / VVIP support outside of business hours
- Monitor, troubleshoot, and repair IT hardware and software Write and update technical documentation for end users and IT team
- Liaising with 3rd party vendors
- Network Infra Support
- Renew SSL certificate for web and DB UAT servers
- Windows Server and VMs (ADFS/LDAP/WSUS) in a business environment and did security patching on windows 2012 servers monthly for UAT and Production environment
- Installed and configured Hyper-V for Apex 2019 application, migration from Old AV TrendMicro to APEX 2019 AV for users in production environment
- Malicious IP and Domain blocking in the firewalls, PFSENSE, HUAWEI and FORTIGATE based on malware guidance
- Identify problems and develop solutions to get it resolved
- PowerShell Script execution, generated monthly report for Office 365 MFA users with excel sheet via PowerShell Scripting commands
- Changed Veeam back up tapes weekly, Monitored NAS storage and SAN storage systems
- Supported Network Infra in and windows servers 2008, 2012 and windows 10 environment
- Outsourced to IPOS International
System Engineer
Avnet Asia Pte Ltd
11.2019 - 12.2019
- Indicate the tools and equipment used by the employee in performing the task
- Deploy Window patches and update to maintain baseline of IT security standard and policies
- Handle asset management, maintain inventory and liaise with vendor in asset procurement
- Handle IT training, provide necessary guidance to end user and manage user requests
- Maintain and update technical guidance documents, documentation report and policy record keeping
- Supported telephone system and conference technical equipment
- Coordinate and deploy IT support in projects with region-based offices
- Supported end-users with Microsoft office 365, VPN installation and setups
Network Engineer
National Computer System (NCS)
06.2019 - 09.2019
- Level 1 and level 2 support Configure Cisco and Alcatel switches for RMA to Clients’ requirement
- Upgrade IOS image on Cisco switches, Routers and Alcatel Switches
- Data centre break fix support for clients with Cisco and Alcatel devices
- AP lightweight and Autonomous installation and configuration for clients ‘sites
- Troubleshoot and configure SingTel Wi-Fi Gateway routers or RMA
- Troubleshoot and configure Cisco Switches, routers, Alcatel Switches and analyse CVE on IOS versions on customers’ environment products to fix vulnerability
- Provide status to clients for upgrading procedures with TAC support
- Carry out Standby duty support for, commercial and government sectors for RMA and break fix activity on supported products
- Resigned due to strenuous long hours shift duty & inefficient management
Desktop Engineer
National Computer System (NCS)
03.2018 - 02.2019
- Reformat laptops and desktops, install OS with fresh setup or with image, install boot Camp on MAC OS, Map network driver for printer setup, user path, install SCCM software and SAP Enterprise application Support
- Install Microsoft office for Student and Staff users
- Support classroom computers and software applications according to protocols
- Support end users at IT help enter and setup computers onsite with standard software on domain joined for staffs, faculties, VIPs and VVIPs
- Support and troubleshoot research software applications, escalation to vendors for hardware issue on computers based with asset tags
- Perform encryption of data for users in desktop and laptop machines, install Aruba Clear pass, Wi-Fi configurations, outlook set up and troubleshoot profile for users’ email accounts
- Lan cable patch up in switch rooms for backend team to configure
- Windows OS upgrade from win 7 to win 10 for campus staffs and documentation
- Change password for users on Active Directory
- Set up 2FA authentication for users on android and apple OS product
System Engineer
I Quest Pte Ltd
01.2017 - 02.2018
- CCTV IP cameras installation, Install IP phones, assign IP addresses and Configure
- Fibre optic splicing with splicing machine for network switch connections with SFP devices
- Install Access Point System and configure, POE switch installations, LAN cable patch RJ 45 connector crimping and set up routers for internal usage
- Install Physical Security Access Control Systems
- Provide level 2 support for end users
- Install, support and configure CMS and VMS software application for IP cameras
- Support PA Systems maintenance for client’s sites, Install Physical servers, support hardware and software, UPS battery backup implementations
- Manage site projects
- Configure windows servers for monitoring and deployment purposes
- Server hardware and software troubleshooting and replacement of server hardware components
- Install Win 10 OS in Servers for camera surveillance backup
- Deployment of workstations for end users on day 2 support, configure remote access for desktop machines and servers via RDP protocol
- Troubleshoot equipment
- Troubleshoot the Windows sever and replaced faulty hard disk
- Patch lan cable and fibre optics for lan connection to workstations
- Replaced faulty motherboard on turnstile security access system
- Replaced UPS backup system for servers, switches and replaced batteries in UPS
- Installed extended coverage network ports for connections
- Replaced faulty IP cameras on the user end locations, connections to IP cameras
- Replaced faulty DVR, NVR and HVR
- Configured live viewing for users on mobile and computer devices with internet connection through IP and analogue cameras
Education
Bachelor of Honours - Information Management
Information Management (College of Dublin University)
12.2021
Diploma -
Information Technology (Kaplan Higher Education)
12.2016
Nitec Certificate -
Aerospace Avionics (Institute of Technical Education)
12.2015
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP Addressing and Subnetting
Personal Information
Nationality: Singaporean
Nric
S8947897I
Certification
- Microsoft Certified Azure Fundamentals (DB91A8-H3059C)
Soccer, Guitar, cycling and reading
I would involve in such activity to calm my mind and get relieved from stressful lifestyle to keep my peace and composure.
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
IT System Administrator
Computer Guys Pte Ltd
02.2021 - 08.2021
level 2 Infra Network Engineer
Lenovo PCCW Solution Insys Pte Ltd
01.2020 - Current
System Engineer
Avnet Asia Pte Ltd
11.2019 - 12.2019
Network Engineer
National Computer System (NCS)
06.2019 - 09.2019
Desktop Engineer
National Computer System (NCS)
03.2018 - 02.2019
System Engineer
I Quest Pte Ltd
01.2017 - 02.2018
Diploma -
Information Technology (Kaplan Higher Education)
- Microsoft Certified Azure Fundamentals (DB91A8-H3059C)
Bachelor of Honours - Information Management
Information Management (College of Dublin University)
Nitec Certificate -
Aerospace Avionics (Institute of Technical Education)
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