Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Ramesh Raman

Ramesh Raman

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technician

Techive Engineering Pte Ltd (GlobalFoundries Singapore Pte Ltd)
02.2025 - Current
  • Diagnose equipment breakdowns and execute preventive maintenance on gas analyzers and detectors within Life Saving System department.

ATM Technician

OPUS IT Services (Diebold Nixdorf Singapore Pte Ltd)
08.2023 - 01.2025
  • Diagnosed and troubleshoot problems, repairing, and restoring machines to peak performance.

Auxiliary Police Officer (APO)

Aetos Security, West Coast
10.2021 - 02.2023
  • Perform cash and valuable escort and replenish DBS/POSB ATM machine under Self Service Banking (SSB) department.

Extrusion Operator

Creganna Medical Admiralty
06.2021 - 10.2021
  • Managed extrusion lines to produce diverse tubes, wires, and structural shapes used in manufacturing angioplasty balloon products.

Manufacturing Operator

RAYEE PTE.LTD (Micron Semiconductor Asia Operations Pte Ltd)
12.2020 - 06.2021
  • Facilitate shipment through receiving, tracking, and dispatching orders while ensuring timely delivery to correct recipients

Auxiliary Police Officer (APO)

Certis CISCO Security Pte Ltd
09.2019 - 12.2020


  • Perform cash and valuable escort and collection under Security Transport Unit (Bank & Retail) department.

Travel Centre Executive

Expedia, Aegis BPO Malaysia
04.2018 - 01.2019
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Promote and coordinates transportation, accommodations, insurance, tours and activities.
  • Handles travel issues, conflicts, complaints, cancellations and refunds.

Technical Support Representative

Dell, Convergys, Kuala Lumpur
09.2016 - 12.2016
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnose, troubleshoot and resolve technical hardware and software issues of Dell.

Education

Diploma in Business Information Technology

Nilai University
Malaysia

Skills

  • Inbound and outbound calling
  • Desktop Technical Support
  • Customer Service
  • Technician
  • Auxiliary Police

Certification

  • Certified Auxiliary Police Officer, Certis - 2019-09-13 - 2019-11-18
  • Certified Auxiliary Police Officer, Aetos - 2021-10-13 - 2021-12-31

Languages

English - Advanced (C1)
Malay - Advanced (C1)
Tamil - Advanced (C1)

Timeline

Technician

Techive Engineering Pte Ltd (GlobalFoundries Singapore Pte Ltd)
02.2025 - Current

ATM Technician

OPUS IT Services (Diebold Nixdorf Singapore Pte Ltd)
08.2023 - 01.2025

Auxiliary Police Officer (APO)

Aetos Security, West Coast
10.2021 - 02.2023

Extrusion Operator

Creganna Medical Admiralty
06.2021 - 10.2021

Manufacturing Operator

RAYEE PTE.LTD (Micron Semiconductor Asia Operations Pte Ltd)
12.2020 - 06.2021

Auxiliary Police Officer (APO)

Certis CISCO Security Pte Ltd
09.2019 - 12.2020

Travel Centre Executive

Expedia, Aegis BPO Malaysia
04.2018 - 01.2019

Technical Support Representative

Dell, Convergys, Kuala Lumpur
09.2016 - 12.2016

Diploma in Business Information Technology

Nilai University

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