RAMASAMY RAMESWARI
SINGAPORE
Summary
Experienced and reliable money changer with over 10 years of experience in handling foreign currency exchange, customer service, and financial transactions. Skilled in providing accurate and efficient service, ensuring compliance with regulations, and maintaining a secure working environment. Strong knowledge of exchange rates, market trends, and international financial procedures. Proficient in managing cash flow, maintaining accurate records, and fostering strong client relationships.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Currency Exchange Specialist
IAKABA EXCHANGE PTE LTD
11.2011 - Current
- Conducted currency exchange transactions for customers, handling both large and small sums of money while ensuring accurate exchange rates
- Delivered exceptional customer service by assisting clients with currency needs, providing guidance on market trends, and offering advice on favorable exchange opportunities
- Managed daily cash flow, performing reconciliations of transactions to ensure accuracy and maintain comprehensive records
- Trained and mentored new employees on company policies, exchange procedures, and customer service best practices
- Ensured strict compliance with financial regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines
- Maintained secure and organized cash handling systems to prevent discrepancies or theft
- Assisted in the timely update of exchange rate boards and internal systems, providing up-to-date information to customers
- Stayed current with global financial news and trends, leveraging knowledge to guide clients on the best currency exchange opportunities
- Developed a strong understanding of various currencies and their countries’ economic conditions, helping customers make informed exchange decisions
- Responded to customer inquiries about exchange rates, fees, and payment options, ensuring a positive client experience
Education
Bachelor of Education -
Thanjavur, Tamil Nadu01.2010
Master of Computer Applications -
Thanthai Hans Roever College
Perambalur, Tamil Nadu01.2009
Bachelor of Computer Applications -
Ponnaiyah Ramajeyam college
Thanjavur, Tamil Nadu01.2005
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Payment Processing Systems (eg, TransFirst, ACI Worldwide)
- Currency Exchange Software (eg, FX Trader, X-Changer)
- Cash Register and Point of Sale (POS) Systems
- Financial Reporting and Reconciliation Software
Certification
- Certified Anti-Money Laundering Specialist (CAMS), 2017
- Foreign Exchange Compliance Training, 2016
- Currency Exchange Practices and Procedures, 2014
Languages
English
Tamil
Skillsandtechnicalproficiencies
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Payment Processing Systems (e.g., TransFirst, ACI Worldwide)
- Currency Exchange Software (e.g., FX Trader, X-Changer)
- Cash Register and Point of Sale (POS) Systems
- Financial Reporting and Reconciliation Software
Timeline
Senior Currency Exchange Specialist
IAKABA EXCHANGE PTE LTD
11.2011 - Current
Master of Computer Applications -
Thanthai Hans Roever College
Bachelor of Computer Applications -
Ponnaiyah Ramajeyam college
Bachelor of Education -
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