RALPH ZULUETA BATARIO
AREA MANAGER
Singapore
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
AREA MANAGER
GOLDEN DONUTS PTE LTD
03.2023 - 03.2025
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Assistant Restaurant Manager
The Soup Spoon PTE LTD
06.2018 - 03.2021
- Supervise a diverse team of FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities
- Ensure maintenance of proper cleanliness in all areas of back and front of the house
- Managed ordering of foods, supplies, and beverages, as well as inventory control and auditing stockroom
- Maintain and developed a superb dining experience with families
Shift Manager
The Soup Spoon PTE LTD
04.2015 - 06.2018
- Delegating task to a restaurant staff and supervising their performance
- Maintain a fully-stocked inventory and order food supplies
- Track daily cost and revenues
- Ensure customers satisfaction gracefully handle any complaints
Floor Manager
CAFE 107
07.2014 - 02.2015
- Manage all marketing initiatives and programs including maintenance of POS
- Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling and establishing sales goals
- Utilize strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity
Education
Bachelor of Science - Hotel and Restaurant Management
Arrellano University
01.2010 - 01.2014
Skills
Relationship building and management
Business development and planning
Team development
Operations management
Controlling costs
Operations
Customer relationship management
Staff training and development
Staff management
Order management
Staff training
Recruitment and hiring
Performance management
Staff development
Staff scheduling
Leadership skills
Staff supervision
Decision-making
Additional Information
Benedict Tee / Director of Operation 96315554
Angeline Lian /HR Manager 67491161 hr@thesoupspoon.com
Cherry Chia /Operation Manager Cafe 107 96873456
Timeline
AREA MANAGER
GOLDEN DONUTS PTE LTD
03.2023 - 03.2025
Assistant Restaurant Manager
The Soup Spoon PTE LTD
06.2018 - 03.2021
Shift Manager
The Soup Spoon PTE LTD
04.2015 - 06.2018
Floor Manager
CAFE 107
07.2014 - 02.2015
Bachelor of Science - Hotel and Restaurant Management
Arrellano University
01.2010 - 01.2014