RALPH ZULUETA BATARIO
AREA MANAGER
Singapore
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
AREA MANAGER
GOLDEN DONUTS PTE LTD
03.2023 - 03.2025
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
Assistant Restaurant Manager
The Soup Spoon PTE LTD
06.2018 - 03.2021
- Supervise a diverse team of FOH and BOH restaurant staff, while also managing dining room, bar, and administrative responsibilities
- Ensure maintenance of proper cleanliness in all areas of back and front of the house
- Managed ordering of foods, supplies, and beverages, as well as inventory control and auditing stockroom
- Maintain and developed a superb dining experience with families
Shift Manager
The Soup Spoon PTE LTD
04.2015 - 06.2018
- Delegating task to a restaurant staff and supervising their performance
- Maintain a fully-stocked inventory and order food supplies
- Track daily cost and revenues
- Ensure customers satisfaction gracefully handle any complaints
Floor Manager
CAFE 107
07.2014 - 02.2015
- Manage all marketing initiatives and programs including maintenance of POS
- Direct daily operations with full decision-making responsibility for merchandising, weekly payroll, scheduling and establishing sales goals
- Utilize strong interpersonal communication skills to direct daily operations of the branch ensuring the highest standards of quality and productivity
Education
Bachelor of Science - Hotel and Restaurant Management
Arrellano University
01.2010 - 01.2014
Skills
Relationship building and management
Additional Information
Benedict Tee / Director of Operation 96315554
Angeline Lian /HR Manager 67491161 hr@thesoupspoon.com
Cherry Chia /Operation Manager Cafe 107 96873456
Timeline
AREA MANAGER
GOLDEN DONUTS PTE LTD
03.2023 - 03.2025
Assistant Restaurant Manager
The Soup Spoon PTE LTD
06.2018 - 03.2021
Shift Manager
The Soup Spoon PTE LTD
04.2015 - 06.2018
Floor Manager
CAFE 107
07.2014 - 02.2015
Bachelor of Science - Hotel and Restaurant Management
Arrellano University
01.2010 - 01.2014
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