Ralph Alvern Cueco Ligo

For sales:

• Educated hundreds of customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Provided first-rate service to all customers and potential customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Listened to customer needs and proposed matching solutions for The Guitar Shop.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
• Drove team revenue totals by bringing in top sales numbers.
• Computed total costs and profit requirements for customer sales to provide accurate pricing.
• Skilled in use of Shopify, both POS system and administration for whole of The Guitar Shop.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Helped customers complete purchases, locate items and join reward programs.
• Greeted customers and helped with product questions, selections and purchases.

For E-Commerce:

• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
• Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
• Liaised with Shopee and Shopify personnel and Shopify to incorporate e-commerce objectives in social media platform management.
• Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Other related skills:

• Understudy of The Guitar Doctor Singapore and has high proficiency in basic Acoustic guitar technician skills such as Basic Set-Ups, Pick-Up Installation and Repair, Taylor Guitar NT Neck Resets, filling in and buffing of cracks and scratches on guitars.
• Able to properly assess and give appropriate solutions for Acoustic Guitar related issues

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and maintained courteous and effective working relationships.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.