Raju Dumpala

• Leading the effort to develop automated tasks with scripts, reducing manual tasks such as configuration-related changes, promoting changes to higher environments, patching activities, and continuously evaluating opportunities for further automation.
• Expertise in identifying risks across IAM (Identity and Access Management) and IT infrastructure, conducting detailed risk assessments to determine the required security controls and mitigation strategies.
• Maintaining datasource feeds to Splunk and AppDynamics to set up alerting rules, analyzing logs to identify trends and patterns, and creating dashboards for improved turnaround time.
• Resolving vulnerability issues for applications and infrastructure, and setting up processes for documentation of newly reported vulnerabilities in the knowledge base portal.
• Establishing escalation processes for security incidents and developing contingency plans and disaster recovery procedures.
• Troubleshooting issues and collaborating with internal teams to identify patterns in incidents, preparing KB articles, and making them accessible to improve processes.
• Providing L3 support for all critical business-impacting production issues, ensuring root cause analysis is documented to mitigate recurring issues, and standardizing information security control processes.
• Collaborating with business and engineering teams to develop and implement new solutions, documenting these solutions in SharePoint, and providing knowledge transfer (KT) to teams.
• Onboarding new applications into PingAccess and PingFederate with SAML 2.0 and OpenID Connect.

• Requirement gathering from application teams and business on their needs.
• Providing the best solutions to integrate with PingFederate.
• Offering OAuth solutions to various applications.
• Creating the Ping Open Token processor and token generators for applications.
• Setting up the IDP and SP configurations, both internal and external, based on requirements.
• Configuring Ping Web services for authentication from the applications.
• Troubleshooting PingFederate issues and managing its services.
• Installing certificates for the IDP and SP setups.
• Creating Runbooks for change implementations, processes, workarounds, and solutions.

• Troubleshooting various issues reported by Siteminder customers related to the Siteminder product.
• Troubleshooting issues related to Policy servers and WebAgent connectivity.
• Resolving issues reported on other Siteminder components, such as policy store and session store.
• Performed troubleshooting on policy server and database connectivity issues.
• Gathering technical details from application owners and performing issue analysis to identify the root cause of problems.
• Setting up LOD labs and reproducing issues in the CA environment to understand the problem and find solutions.
• Handling escalated tickets as per SLA processes and following internal escalation procedures to escalate to further technical and development teams.
• Creating SOP documents for production change orders.
• Conducting weekly review meetings with SDM to review SLA service support with CA.

• Installing and configuring the Policy server and Secure Proxy servers.
• Troubleshooting various issues reported by application teams and customers related to Siteminder and LDAP.
• Onboarding new applications in Siteminder and providing Authentication, Authorization, and SSO services.
• Creating and maintaining user and group profiles in LDAP Directory server.
• Troubleshooting issues related to Policy servers and web agents.
• Creating and maintaining user and group profiles in LDAP Directory server.
• Configuring new object classes and attributes to the schema as per application requirements.
• Troubleshooting issues related to Policy servers and web agents.
• Setting up or enhancing policies for new applications and integrating them with SSO and CDSSO using Siteminder.
• Configuring the web agent with Siteminder for IIS and Apache web servers.
• Creating and maintaining SOP documents for production change orders.
• Adding and modifying user entries in LDAP.
• Configuring indexes for attributes used to search users in the Sun One directory server.
• Creating new suffixes in Sun One directory server.
• Extending the schema with new attributes based on application team requirements.
• Installing web agent and configuring it in the LDAP.
• Managing groups and roles for applications and assigning users to the groups and roles.
• Configuring Service accounts and ACI for applications.
• Meeting SLAs for production issues.
• Configuring Replication and referrals for Multimaster Replication environment.
• Troubleshooting replication issues and customer-reported issues in LDAP.