Customer Service Officer
Did my intern at Micro 2000 Group, +Serv which provided personalized after-sales support for Singtel users, including troubleshooting and replacing devices such as Set Top Boxes, Modems, Optical Network Terminals, and Home Live Cams. Gained hands-on experience with various hardware components, including identifying and configuring different types of wires and ports for optimal connectivity. Developed a strong understanding of secure network setups and hardware compatibility to ensure smooth device functionality, contributing to the protection of customer data and network integrity. Supported premium device services for high-value items like PlayStations, emphasizing proper setup to prevent vulnerabilities in user environments. This role involved configuring secure network hardware and troubleshooting connectivity issues, building foundational knowledge of secure infrastructure and endpoint protection—a critical aspect of cybersecurity.
